maga is restarted

hello, I have a problem and hope you can help me. eternity warriors game 3 game for like 5 months and I started playing with the monk to unlock the mage, once unlocked just play with it and have it at level 44, I invested about $ 60 real, now I try to get as custom and tells me that the mage is not available and q have to complete to unlock ivar mountains. I have pictures which are evidence that if I have the mage at level 44 with over 5,000 GS, now that I pose solution or as I solve that problem, a game from iPhone 5s and I'm not the only one in the game, please fix it!!!