For the past month I have been trying to get a situation rectified through numerous emails and actually reaching out to the home office in San Francisco California to no avail. For a company that made 82 million dollars last year it seems unreasonable for them not to have live support and even more unreasonable that they won't respond to emails. I'd like to get everyones opinion on this matter so we can find a way to do something about it.
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Keep us updated on your progress.
Today, my mage is fixed! I am excited to have her back, but am still disappointed with the very poor, and slow customer service response, and the extreme difficulty involved in actually talking to ANYONE.