Banned????

Although it is not any hacking or jelibreak installed on my iOS device when I log into the game is frozen to 238765425 hour I get a message that I did exchange of all legal remedies did not do the trick, please give me back my account
I've been playing this game for 2 years I did exchanged 500-600 euro and the indifference of one very sad; (
Character name : GABRlEL
İos version : 8.1.3