Glu not solve problems

what is the problem with glu. it's been very many months and have written many emails asking for a solution to the problem with my account but glu not listen. I thought glu was a serious company and also to market high quality games I thought I had a technical team prepared to solve problems. I am very disappointed because I want to play 3 and eternity warriors can not because of problems with my account. many hours and money lost in eternity warriors at all.