I've reported so many bugs in the game to customer service, but now here I want to publicize two critical bugs.
1. App crashing/freezing
I started this Rival Fire on my new phone from its releasing, and for a while there had been no crashing/freezing at all. But recently, from weeks ago, it started to keep crashing even after I factory-resetted my phone.
The crashing issue also happens on strong WiFi, not only on my 4G LTE, and it is going worse. Sometimes I have to try connecting more than ten times to play the game.
I tried all that I could - cleaning cache, reinstallation, uninstalling other apps, closing unnecessary or not-using apps ... etc but nothing helped me. Rival Fire has been only one app which crashes or freezes on my new phone.
2. Verification error
Just before I proceeded to stage 28 in survival mode, and that was my own new highest record after I'd started this game. But a 2007 verification error happened, and the game got cancelled that I lost all my rewards, statistics, and records. (That 'verification error' almost always happen when I make my new record: like 2012 or 2007 verification error..)
Suffering from the crashing issue mentioned above, this time I had to try connecting literally more than ten times to play the game, but that was the final result which did frustrate me. Especially I felt very sad that I lost a chance to check my battle statistics to see whether all the upgrades I'd paid for were working efficiently or not.
Personally I've spent lots of my money, time, and efforts to this game. If I cannot enjoy the game for any technical issues, it is you Glu's problem. Because I tested the Rival fire app on many different conditions, I believe your server or system must have a problem to be fixed.
I did not want to publicize any issue on Rival Fire, and did have done my best to communicate with your customer service team. But now I cannot tolerate anymore. PLEASE FIX THOSE BUGS IMMEDIATELY.
All my purchased weapons/upgrades/items in the game are my properties, and you Glu must take responsibility for the inconvenience that I cannot use them as I want.