I've reported so many bugs in the game to customer service, but now here I want to publicize two critical bugs.
1. App crashing/freezing
I started this Rival Fire on my new phone from its releasing, and for a while there had been no crashing/freezing at all. But recently, from weeks ago, it started to keep crashing even after I factory-resetted my phone.
The crashing issue also happens on strong WiFi, not only on my 4G LTE, and it is going worse. Sometimes I have to try connecting more than ten times to play the game.
I tried all that I could - cleaning cache, reinstallation, uninstalling other apps, closing unnecessary or not-using apps ... etc but nothing helped me. Rival Fire has been only one app which crashes or freezes on my new phone.
2. Verification error
Just before I proceeded to stage 28 in survival mode, and that was my own new highest record after I'd started this game. But a 2007 verification error happened, and the game got cancelled that I lost all my rewards, statistics, and records. (That 'verification error' almost always happen when I make my new record: like 2012 or 2007 verification error..)
Suffering from the crashing issue mentioned above, this time I had to try connecting literally more than ten times to play the game, but that was the final result which did frustrate me. Especially I felt very sad that I lost a chance to check my battle statistics to see whether all the upgrades I'd paid for were working efficiently or not.
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Personally I've spent lots of my money, time, and efforts to this game. If I cannot enjoy the game for any technical issues, it is you Glu's problem. Because I tested the Rival fire app on many different conditions, I believe your server or system must have a problem to be fixed.
I did not want to publicize any issue on Rival Fire, and did have done my best to communicate with your customer service team. But now I cannot tolerate anymore. PLEASE FIX THOSE BUGS IMMEDIATELY.
All my purchased weapons/upgrades/items in the game are my properties, and you Glu must take responsibility for the inconvenience that I cannot use them as I want.
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Comments
The game crashes after about 10 seconds when I open the game... Cache/reinstall/factory reset I tried too, but it still crashes and crashes and it sucks so hard cause I have spend a lot of money in this game -.-
FIX IT GOD DAMMIT!
Please respond or just fix the android issues. I really don't think anyone read these except for the people who play the game......
Actually now it is crashing faster than before..
Nice work glu... NOT!
Rarely I can play the game without crashing/freezing when lucky, but usually the app is unstable.
I hope Glu would improve Rival Fire and keep prospering.
But even after the newest update (2017 March), the app crashing issue still exists. I hope Glu can fix it soon.