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DETROITCITYCLUB
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Do you guys suggest doing another ticket through this forum in addition to what I've submitted in the app? They just aren't responding at all. Or will that just mess it up even further?
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I've still heard nothing. 3 messages, crickets.
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Thanks. This wouldn't be nearly as frustrating had they not already jailed me for 3 days earlier this week for no reason. I'm not asking for any special treatment or anything over and above what I deserve. But getting screwed twice in one week with no communication is a lot.
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Still haven't received anything. I don't know what to say anymore. CS has been totally unresponsive.
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That is good to hear. What they should have done to begin with was put a comment in the news section indicating that they were aware of it and were sorting through many players' issues. Not communicating at all is what causes the issues.
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Still no response from CS. I've sent 3 messages regarding yesterday's first extra bases event. I'm owed 13 boxes. In addition to being jailed for 3 days last week for no reason and getting no compensation for it (or explanation), this is just a stick in the eye.
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It just gets old to constantly work to earn rewards and then be shorted. I still haven't heard anything, although I'm hearing reports that others are slowly getting rewards. I'm jut not playing the EB event anymore this weekend. Not worth the headache.
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Still nothing from Glu after 2 messages. Finished 22 in first EB event. Lots of boxes to be screwed out of. I don't know what they call this, but it isn't customer service.
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I will stop playing EB while this is going on. There is clearly one of two things going on- it's a beta program and Glu just didn't know how to roll it out properly- or it's nothing more than a resource grab. Not sure which one is worse...
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Appreciate the comments. It's just beyond frustrating. I've been playing the same way- my own team with my own device- for 4 versions of this app now. My points went very high the last couple of weeks, but that can be 100% traced to the impact of the moments and being lucky with sets. I'm going on 3 days in jail now for…
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I've never traded accounts or used someone else's account. It's been my own for 4 years. I am at a loss.
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Yes, and the only reason I scored like that is because I used what GLU gave us in the app- moments- to increase the multipliers. That's it. They are the technology company. If they can't figure out who is cheating and who is not, I don't know what to say. This is completely ridiculous.
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I'm currently able to play the game but Glu won't count my points toward my club's total points. They completely removed my points from my club on saturday night, which were significant and cost my club rewards in the event. I am still able to play the game but my points are not counting toward the club. When the club…
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Mine crashes every time on manual play on the 4th pitcher, sometimes 5th. Tried it half dozen times. First time I messaged them, CS gave me the WIFI answer. I responded "no, that's not it" and they suggested I do a video of what was happening, which I did. They said they sent it to the technical team. Very frustrating- was…
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Ha, yep, looks good.
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It's not really in glu's interest to do this. If I'm losing like that, I'm more inclined to say "screw it" than I am to suddenly start ponying up a bunch of money. That's what they don't seem to get.
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Yeah, it's weird. I can play 5 games in a row against inferior match ups, then they throw crazy ones at me. Very frustrating. I kinda feel like those very high level teams shouldn't be there, because I never play teams that are ranked half- or 2/3rds- less than I am.
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About 18,000 wins. I've played about 22,000 games. I heard about a "cliff" at 20,000 games played, but I didn't experience that. I just found it really weird that it happened mid way through the weekend event. Even still, these matchups aren't even close- like 2-3X my strength.
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Seems to me that players might be inclined to spend more money on the game if this sort of thing didn't happen constantly.
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We sent GLU screen shots and 3 days later they say they are "still researching it". Probably the worst customer service I've ever experienced. Our entire club has gotten the runaround.
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STILL no resolution from GLU- 2 days later. THIS is customer service?
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By way of update, the #1 club in our minors bracket (we were #2) says we are still showing as 2nd, even though we disappeared to majors. Sounds like a pretty big malfunction....
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Glu tracks the scores. It's not on the players to be screenshotting all the time hoping their app doesn't mess up. We shouldn't have to prove it. All of us sent tickets and other clubs were complaining about it on global. It wouldn't be hard to make it right- tell us you're going to give us the difference between what we…
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Still no response from Glu. In response to multiple tickets, they have asked a couple of our members for screenshots of our scores before the problem...Because, you know, we sit around taking screenshots waiting for something bad to happen.... Very frustrating and needs to be fixed.
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Same. Now it's back to not working. This has happened so many times during double gold weekend I've lost count.
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They already said that to me in response to my ticket. It's not acceptable to say you don't have control over something in your game. They have control over everything.
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Yep- everyone is. It's all over the global forum on the game.
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Well, they need to fix it, otherwise the entire database will be going to apple looking for refunds. It's not a good look.
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The game was acting really strange all day today. They started inserting bonus players mid event as you note, WOH crashed after each round and the game just had a lot of general stability issues. Now it says I'm suspended for 7 days like has been reported for many other players. I have since heard that target bash was a…
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Hopefully the account suspensions are not accurate and the game is just wildly broken and in need of a fix.
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