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Francis

Francis · Advanced Member

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Francis
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  • Thanks for your message. The problem has been already reported and will be fixed in the next update when version 1.2 is released. Meanwhile you can logout of game center before playing and you will not see the pop up notifications. Thanks for your …
  • This is not something that will be discussed here. You should write back to Glu Customer Care. Topic closed.
  • Depending on what offer company you are using these offers from, you should contact them and ask about the ones that did not award you credits. Most likely Tapjoy or SponsorPay, they have a dedicated support team to help with these issues. Thanks.
  • ryagerman: please submit a ticket to Customer Care and ask them to talk to me (Francis) about this and i'll see what I can do. when you do this, please post back here the ticket number. I'm sure there is no way to replace items in the game but i'll …
  • It appears that players are not reading the screen when prompted for Google Cloud data. Please take a look at this example: The screen prompts you to select what data you want to use and provides an idea of each option. for Cloud: "level" "missi…
  • Please read again the terms of the offer. Some offers require time to take effect. Any offer issues have to be addressed with the offer company (Tapjoy or SponsorPay) finally if you can't get it resolved, you should submit a ticket to Customer Care.…
  • No idea what is this about. When asking for help about an issue, it is best to include details: Game name, platform, device being used including model and OS version number, step by step events that led to the problem, etc.
    in Help Comment by Francis December 2013
  • Hi PoppyMark, This issue will be addressed in the next game update. The team is aware of it and it has been fixed once Deer Hunter 2014 version 1.2 is released. Thanks for your patience.
  • The FAQs do not recommend to uninstall our games. You should contact Customer Care BEFORE deciding to uninstall games. Either way this cannot be resolved here. Please submit a ticket to customer care. If you do not know how, please review this post…
  • Anything related to billing and currency needs to be submitted to Customer Care via Tickets. These issues cannot be resolved on the public forum. Please submit a ticket to customer care. If you do not know how, please review this post: How to Crea…
  • Please submit a ticket to customer care. If you do not know how, please review this post: How to Create a Ticket Any billing or currency issues have to be addressed by the staff via tickets and cannot be discussed on the public forum. Thank you.
  • You may want to read this thread: http://ggnbb.glu.com/showthread.php?589-My-game-is-CRASHING-what-do-I-do If you still can't get your issue resolved, please submit a tikcet to Customer Care in English. Sorry we do not speak Turkish.
    in d-day Comment by Francis December 2013
  • Who have you contacted? Where did you forward emails and screenshots? What game are you playing? what device do you have? all this information is necessary so we can point you in the right direction. Thanks.
  • Please contact Customer Care. We are not equipped to solve issues related to purchases on the forum. Thanks.
  • Thanks for your messages. The update is in submission mode. Unfortunately during the holidays this process slows down for all developers because Apple requires more time to review and approve. We can't give you specific dates because we don't have …
  • Hi Jupiter, Thanks for the reply. We have not released version 1.2 yet. You must be trying to download the previous update. We also do not have any download issues reported on iOS. The syndromes you are describing point to a bad connection. Have y…
  • Offers are working without any issues. If you are having any issues, you can contact the company that is running them, we use 2 companies: Tapjoy and SponsorPay. Often times users don't pay attention to details required to complete the offer. Pleas…
  • Hi there, It's best to work with Customer Care on these. If you have submitted a ticket already, please mention your ticket number if you are replying here on the forum. It is also a good idea to identify the game you are playing and the device you…
  • Please submit a ticket to customer care to follow up with your inquiry. Billing issues cannot be discussed on the forum. Please read our announcement topic here that describes rules. We have also removed your second post due to inappropriate languag…
  • Humm, so all these messages here means no customer service? :) We are not programmers on the forum, we try to help as best as possible with the information that we have on hand. I'm sorry if this is moving too slow for you. Submission process and A…
  • Do not delete the app. Customer Care does not have a way to replace any game progress or items. Please wait for the update.
  • Please mention what game you are playing. also check the app store for any game updates in case you are running an older version.
  • Thanks for letting us know. We have informed the team about your report. once we hear back, i will update you. The file workaround that was mentioned in this thread is for iOS devices only. I don't think we have a similar fix for Android. I'll post…
  • Android releases updates faster than iOS. If you have submitted a ticket already, please write back to them and include your Galaxy Note model number. There are tons of variations for Galaxy devices and this information is needed to troubleshoot. …
  • I don't believe there is a way to reload a device profile after you select cloud. That action would replace all others but please contact Customer Care and see if they have any workarounds: http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-t…
  • What device are you using?
  • duplicate thread. please do not start more than 1 thread. thank you.
  • Can you clarify the meaning of "additional money"? The purchase includes all promotions, you do not get a separate additional money. It is all inclusive in that purchase. Maybe this is the misunderstanding you're dealing with?
  • Please contact Customer Care: http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-ticket Billing issues cannot be discussed on an open forum. Thank you.
  • Hi maffio, What device are you playing on? Do you play on networks that require a password for Internet access?
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