Please help! Bought gold, unlocked 25 gold prep slot but now it's locked again

Blossom18

I purchased gold with cash and unlocked the 3rd prep slot that costs 25 gold. It took my gold but the prep slot is locked. Did this happen to anyone? Can I at least get my money back?
-anu

Asentinn

Create a ticket to support (Settings -> Customer Help -> chat icon in the top-right, explain what happened).