video offers not working

Hi alla

is anyone of you having issues with the video offers to get gold. Mine dont load, i get a black screen with a loading icon and that's it. No gold since thanksgiving event.
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Comments

  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    Hey there @clakis. Is this in Restaurant Dash with Gordon Ramsay or is this in Cooking Dash? If it's in Cooking Dash, I'll move this thread over to the right forum.
  • CDiddyCDiddy New Member 14 PostsRegistered Users
    Same problem here
  • CDiddyCDiddy New Member 14 PostsRegistered Users
    Gordon Ramsay Dash, BTW
  • AmaranthezAmaranthez 2 PostsRegistered Users
    Have had the problem with videoes not loading for over a week now, black screen and nothing is loading. Any news on that?
  • CDiddyCDiddy New Member 14 PostsRegistered Users
    Same problem here. Tried deleting and reloading, clearing cache...still doesn't work. 
  • CDiddyCDiddy New Member 14 PostsRegistered Users
    Seriously, what gives? Lol. Still happening. 
  • Andie2017Andie2017 New Member 5 PostsRegistered Users
    NOT WORKING for me either SINCE FREE event.
  • CDiddyCDiddy New Member 14 PostsRegistered Users
    Would be nice to get some response from devs. 
  • CDiddyCDiddy New Member 14 PostsRegistered Users
    Anyone still having this problem besides me?
  • LadyinDenimLadyinDenim Junior Member 93 PostsRegistered Users
    Raises hand
  • clakisclakis 6 PostsRegistered Users

    Hey there @clakis. Is this in Restaurant Dash with Gordon Ramsay or is this in Cooking Dash? If it's in Cooking Dash, I'll move this thread over to the right forum.

    gordon ramsay.
    These last 2 days i have been able to see SOME video offers, not all of them :/
  • gordonnygordonny New Member 28 PostsRegistered Users
    Video does not work since the thanksgiving free play event
    gordonny
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    Sorry to hear that you guys are unable to access the videos. Please write into Customer Care and let them know. Any additional information like when the last time you were able to access the videos and where you are watching the videos from (For Gold, Supplies, Coins) would be helpful for them to pass to the development team.
  • clakisclakis 6 PostsRegistered Users

    Sorry to hear that you guys are unable to access the videos. Please write into Customer Care and let them know. Any additional information like when the last time you were able to access the videos and where you are watching the videos from (For Gold, Supplies, Coins) would be helpful for them to pass to the development team.

    yeah I'm writing them everyday, but this is so frustating
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    So sorry. :( I can imagine it to be super frustrating. Is there a common pattern? Are the rewards that are not added only Gold, Coins, or Supplies?
  • clakisclakis 6 PostsRegistered Users
    only gold for me, it's the only videos I click for.
  • clakisclakis 6 PostsRegistered Users

    this is the video that is causing the problem for me, i can see other videos but neves this one, it just goes all black like this and then all the video offers system never works again
  • Chrissy511Chrissy511 2 PostsRegistered Users
    Same here. I thought it was my tablet or graphic card at first but it's not. Want my daily videos back! :)
  • LuppieLuppie 2 PostsRegistered Users
    Same! 
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    @Chrissy511 @Luppie Are you guys both experiencing the same issue with the ad that @clakis showed?
  • tasha12141tasha12141 4 PostsRegistered Users
    Android, not able to watch any videos at all. I just get a black screen with a loading circle for the time of the video then it goes back to the game. After this happens the first time it doesn't even go the black screen
  • tasha12141tasha12141 4 PostsRegistered Users
    Do anyone have a solution because I'm seeing the problems as me and no one is answering the question people asking 
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    Sorry about that @tasha12141. We're trying our best to figure out what's going on in regards to the rewarded videos. Can you try toggling with your wifi off and on before watching the video to see if that helps?
  • Mom2TwinsMom2Twins 2 PostsRegistered Users
    I'm having exactly the same problem as everyone above including clakis. Android device not loading ads for gold on any device (phone or tablet). This has been going on every since the Thanksgiving free event. Miss my daily videos and it keeps me playing it more when I know I can get incentives; whereas now, I can't. Please provide a solution since customer care isn't responding to people. Thank you!
  • Mom2TwinsMom2Twins 2 PostsRegistered Users
    Sorry about that @tasha12141. We're trying our best to figure out what's going on in regards to the rewarded videos. Can you try toggling with your wifi off and on before watching the video to see if that helps?
    I tried this also, and it did not work. It has not been working since the Thanksgiving free event.  I was able to see one video yesterday then it went back to the blank screen that clarkis mentioned above. 
  • LadyinDenimLadyinDenim Junior Member 93 PostsRegistered Users
    edited December 2017
    Working fine on Android, now.
  • cathymcathym 2 PostsRegistered Users
    My videos are still not working and hasn't since Thanksgiving.

  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    If you are talking to Customer Care, please request them to check and make sure that they have your progress. From there, uninstall and reinstall the game. Let me know if that helps with the videos.
  • Jani85Jani85 1 PostsRegistered Users
    We also have this issue on all our Android devices. Please do something about it.
  • sovsaksovsak 1 PostsRegistered Users
    I too have problems viewing videos for both gold and the speeding up of recipes. It's hit or miss if it works. Some days I can watch 2 then that it for days. Very frustrating when you're on a roll and need to speed up some thing's, lol
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