Progress lost .. :(

hey after 2 years my friend has lost all her progress she sent an in game ticket but no answer she wasn’t backed up to fb either .. her in game name was 

Please help her  if you can......: 


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    DashingMikeDashingMike Moderators 664 Posts
    Hey there Taylormade! It does take some time but support will be able to get to them. If they don't get back to her within 3-5 business days, please have your friend PM me and I'll take a look. :)
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    TaylorMade0683TaylorMade0683 Registered Users 33 Posts
    Awesome TY 
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    elizabethbarelizabethbar Registered Users, Member 1 Posts
    all the progress of my game has disappeared. It has almost all autochef and 300/300 stars. please return my game to me, I've been playing 2 years! and now everything has disappeared!
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    lsesteplsestep Registered Users, Member 1 Posts
    This has happened to me several times. Started over from the very beginning each time
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