Happened to me too. I was close to 1600 when it happened. I think you're supposed to let everything downloaded first or atleast leave it open for an 30 minutes to an hour to make sure everything is synced before you open duels, or else it will be reset. Opened a ticket before, they can't do anything about it. You won't get any of your points back.
Syncing the game across devices is the worst. I lost a bunch of progress and had to do a whole bunch of levels all over again, and save up gold for upgrades I had already purchased before. It was a pain, but this is a great game so I stuck with it. I'm not looking forward to the next time I upgrade my phone...
Well, thats sad that I won't get any of my points back.
BUT during this "Free Chef Duels" event to me happened another bug: 1) I logged into duel lobby
2) my phone start hardly lagging
3) then I saw my old PvP stats, points and duel history
4) I even played Quiсk Duel!
5) right after this duel I logged into duel lobby again
6) and its all dissapear again! There is my new PvP stats and points that i get since it wipes out
7) but there is a thing.... That Quiсk Duel what i played right before dissapeared also.
So its not fully reset, old stats just stuck in the middle of nowhere... And grabs last Quiсk Duel within
Comments
Happened to me too. I was close to 1600 when it happened. I think you're supposed to let everything downloaded first or atleast leave it open for an 30 minutes to an hour to make sure everything is synced before you open duels, or else it will be reset. Opened a ticket before, they can't do anything about it. You won't get any of your points back.
BUT during this "Free Chef Duels" event to me happened another bug:
1) I logged into duel lobby
2) my phone start hardly lagging
3) then I saw my old PvP stats, points and duel history
4) I even played Quiсk Duel!
5) right after this duel I logged into duel lobby again
6) and its all dissapear again! There is my new PvP stats and points that i get since it wipes out
7) but there is a thing.... That Quiсk Duel what i played right before dissapeared also.
So its not fully reset, old stats just stuck in the middle of nowhere... And grabs last Quiсk Duel within