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game has been reset, not relogging through fb

hi, my ID is lil142 and have been diligently playing for the last few months. the game was freezing after the last update so I uninstalled, since I am logged in through facebook, I assumed I would get my progress back.
this did not happen.
I have lost my entire progress and gold.
I need help immediately or my entire progress will be lost forever.

thanks

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    DashGuruBrianDashGuruBrian Registered Users 152 Posts
    We're sorry you're experiencing this issue!

    Can you please send us a new message from the in-game system via Settings > Customer Care button? Along with a recap of your issue?

    This will help us know more detail about your device and our investigation into the issue that occurred and we can take a closer look. Thanks for your patience, lil142!
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