Game doesn't open

Mishapilsudski · December 2016

Please, help, I can't get into the game since Tuesday! It just says "downloading" and then Ramsey appears sharpening his knives, but nothing happens, I've waited more than 30 minutes and it just stays like that

DashGuruBrian · December 2016

There are some players complaining of extensive lag when trying to load GRD. Make sure to be patient at that loading screen. Once in, send us an in-game support message via Settings > Customer Care [button] so we can take a closer look and assist!

kimmieann43113 · December 2016

I cannot open the game on my kindle fire HD 7. It starts to download then just completely closes every time I try.

Goldie74 · December 2016

I'm on a kindle fire and the game starts to download then shuts down quickly.

newjammy · December 2016

Same here. Moderator if we aren't able to open the game at all what are our options. It seems like the issue with Kindle users is that the game will not open at all.

ladytimedramon · December 2016

Is there an issue on Kindle Fires? Mine started last night. The downloading screen shows up, then it boots me out. We can't even get to the settings screen. I tried rebooting my tablet a few times.

I was hoping to take advantage of the free happy hour to get some of the 5 star episodes to gold.

Sleepy26177 · December 2016

Same problem with the kindle fire since yesterday. It won't even open.
Last weekend it was a different issue that it put me back to level 1, now this.

Customer service has not helped me at all.

DashGuruBrian · December 2016

Chefs -- please state your exact Kindle models, what generation they are and their operating systems. The more info we have of devices affected, the more we'll know. Thanks in advance and sorry for the inconvenience!

ladytimedramon · December 2016

Mine is a Fire HD 10 5th generation. But it just decided to start working right now.

Weird.

DashGuruBrian · December 2016

ladytimedramon wrote: »

Mine is a Fire HD 10 5th generation. But it just decided to start working right now.

Weird.

Well that's good to know! Development received contact from a percentage of Kindle users experiencing issues since yesterday evening and we may have just fixed it!

astray · December 2016

Ever since the chef duel i cannot open my game Ramsay will be sharpening his knives and then it'll say hmmm network error when i know that's not the case cause then my other games would be saying the same thing IF I can't play this game then I'm going to uninstall it not about to waste data keeping a game i cannot play any more on my tablet.

kimmieann43113 · December 2016

It finally opened. Amazon totally reset my kindle back to its original factory settings. I had to play 2 whole seasons of Big Bay before all of my progress came back. That was a close call! Lesson learned: it's the game not my kindle acting up!

Babble · December 2016

I am having this issue on my iPad Air. Just says it's downloading but the bar does not move and then eventually I am kicked out.

Minco · January 2017

I'm having the same problem. It states "connection error, failed to download required content. Chek your Internet setting and try again". For 2 weeks now, this has been the same message. Please help! I miss playing this game. Like most players, I've invested time and money.

apneista1 · December 2019

Help, i habe the same problem. I can't get into the game! It just says "downloading" , but nothing happens.

Game doesn't open

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