is anyone of you having issues with the video offers to get gold. Mine dont load, i get a black screen with a loading icon and that's it. No gold since thanksgiving event.
Hey there @clakis. Is this in Restaurant Dash with Gordon Ramsay or is this in Cooking Dash? If it's in Cooking Dash, I'll move this thread over to the right forum.
Hey there @clakis. Is this in Restaurant Dash with Gordon Ramsay or is this in Cooking Dash? If it's in Cooking Dash, I'll move this thread over to the right forum.
gordon ramsay. These last 2 days i have been able to see SOME video offers, not all of them
Sorry to hear that you guys are unable to access the videos. Please write into Customer Care and let them know. Any additional information like when the last time you were able to access the videos and where you are watching the videos from (For Gold, Supplies, Coins) would be helpful for them to pass to the development team.
Sorry to hear that you guys are unable to access the videos. Please write into Customer Care and let them know. Any additional information like when the last time you were able to access the videos and where you are watching the videos from (For Gold, Supplies, Coins) would be helpful for them to pass to the development team.
yeah I'm writing them everyday, but this is so frustating
this is the video that is causing the problem for me, i can see other videos but neves this one, it just goes all black like this and then all the video offers system never works again
Android, not able to watch any videos at all. I just get a black screen with a loading circle for the time of the video then it goes back to the game. After this happens the first time it doesn't even go the black screen
Sorry about that @tasha12141. We're trying our best to figure out what's going on in regards to the rewarded videos. Can you try toggling with your wifi off and on before watching the video to see if that helps?
I'm having exactly the same problem as everyone above including clakis. Android device not loading ads for gold on any device (phone or tablet). This has been going on every since the Thanksgiving free event. Miss my daily videos and it keeps me playing it more when I know I can get incentives; whereas now, I can't. Please provide a solution since customer care isn't responding to people. Thank you!
Sorry about that @tasha12141. We're trying our best to figure out what's going on in regards to the rewarded videos. Can you try toggling with your wifi off and on before watching the video to see if that helps?
I tried this also, and it did not work. It has not been working since the Thanksgiving free event. I was able to see one video yesterday then it went back to the blank screen that clarkis mentioned above.
If you are talking to Customer Care, please request them to check and make sure that they have your progress. From there, uninstall and reinstall the game. Let me know if that helps with the videos.
I too have problems viewing videos for both gold and the speeding up of recipes. It's hit or miss if it works. Some days I can watch 2 then that it for days. Very frustrating when you're on a roll and need to speed up some thing's, lol
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These last 2 days i have been able to see SOME video offers, not all of them
this is the video that is causing the problem for me, i can see other videos but neves this one, it just goes all black like this and then all the video offers system never works again