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  Asentinn Registered Users 141 Posts

  January 2018

  That is new.. What device do you have problems on? Have you reported this to the Customer Care?

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  valry17 Registered Users 2 Posts

  January 2018

  It’s an iPad. No,I didn’t know I could! Let me see how to do that!

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  Asentinn Registered Users 141 Posts

  January 2018

  Tap the cog in the upper right of the screen and you should be able to see "Customer Care" button. There you start a chat with the support. From my experience they answer in 24h, but I have seen different opinions on that on this forum.
  By contacting them through this feature they will get all basic information about your installation.

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  DashingMike Moderators 664 Posts

  January 2018

  Thanks for the help @Asentinn. Let Customer Care know and grab a screenshot for them. They'll be able to assist you.

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