Customer Care

General support for devices, billing, or technical support. For faster resolution, please review the helpful threads on the forum before submitting tickets. Please submit a Customer Care ticket for billing or currency here.

Category List

Categories
Discussions
Comments
Latest Post

Creating a Customer Care Ticket

Need more help? After reviewing the forum threads and if you have not found an answer, Please submit a question to our support team.
216
241

International FAQS

Our basic technical FAQs in Simplified Chinese, Traditional Chinese, Korean and Japanese
16
23

Discussion List

Discussion
Started By
Replies
Views
Most Recent
0
869
0
864
small city issue
started by edwin
0
754
1
1.2K
0
874
1
1.3K
0
783
0
852
1
958
1
986
1
1K
refund
started by Tiger
1
1.2K
0
787
0
860
3
2K
1
1.1K
0
1.6K
0
780
0
832
2
2K
1
1.2K
1
1.4K
0
1.9K
0
1.1K
Character reset
started by Phobik
0
904
0
2.8K
2
1.8K
0
773
0
706
0
1K