I have some advice from someone that works in a call center with millions of customers. Grow a customer service phone #. If you have millions of customers you surely have enough $ to pay a few phone operators to assist customers with issues involving purchases. I don't have a business degree but I do know that poor customer service will make you lose business from paying customers. Also bad advertisement hurts business so much more than you could possibly hope to earn through all of your positive advertisement. Seriously guys something needs to be done. I like your games and I would hate to see you all tank over some very simple "good business" choices that you could be making but seem to choose not to.