Finally i am able to ask a question regarding purchase & bonus.
Today i bought gems and as stated you get either 20% or 33% of what you buy.
Lets be clear that HoD stands for Heroes of Destiny to avoid confusion to begin with.
I did an inquiry which admins should be able to find under the following serie of numbers
This new thread is for the sole purpose to question if there are others who experienced this issue. And perhaps ease my panic a bit so i will still see the rest of my gems. In my case 1325 + 33% = 437 extra gems which makes a total of 1762 Gems while i currently only have 1330 (5 gems there i had myself).
Edit: I also fear that if i were to buy gems or coins again in the future i have to rely once more on Glu's technical / billing support.