I bought 2 Medium Gem Packs in Heroes of Destiny but only got 100 Gems

jeffrodriguez

I tried to restart the application but the gem still doesn't appear.

I also send a ticket to Glu but they still have not returned my Gems

jeffrodriguez

This is the reply I get from one of your customer service office.
I just want the gem I purchases back to my account.
I already bought the 480 gem pack and I just added 200 gems to get their weapons but now glu has stolen my money how do you expect me to continue playing and paying

Dear Jeff,

Thank you for contacting Glu Mobile Customer Care.

If you have a question about an iTunes charge, please contact the iTunes store customer service to inquire about your purchase. Apple does not allow developers to handle billing issues.

If you get an answer saying that In-App purchases are the responsibility of the developer, please insist that they assist you as we have no way of accessing their purchase records.

We are the developer and do not have access to any account or billing information on the iTunes App Store. We hope this information assists you.


Regards,
Praphulla
Glu Mobile Customer Care

Glamazon

jeffrodriguez wrote: »

This is the reply I get from one of your customer service office.
I just want the gem I purchases back to my account.
I already bought the 480 gem pack and I just added 200 gems to get their weapons but now glu has stolen my money how do you expect me to continue playing and paying

What device are you playing on, and was it a promotion? Or a basic purchase?