didn't recieve glu credits

gunit3638

I filled out info on get more glu credits for an insurance quoite for 309 credits the web page verified I submitted everything I filled it out for my son cody gauthier he lives with me with my email address also I had 19 credits before I filled it out came back on game and only had 15 then played one hunt and the game froze when I tried to activate my infared so I had to log out and back in and when I got back in then I only had 10 gold coins left please help I'm new to the game