Almost 2.5 billion Glu Credits below 0.

RiSoKai

I play the glu game Dragon Slayer an have not baught ANY Glu Credits or used any either. Yet I tried to buy armor and I got a notification stating that I need -2147483648 to purchase a 10000 gold armor.
What is going on? And how can i fix it?

GluAdmin

RiSoKai wrote: »

I play the glu game Dragon Slayer an have not baught ANY Glu Credits or used any either. Yet I tried to buy armor and I got a notification stating that I need -2147483648 to purchase a 10000 gold armor.
What is going on? And how can i fix it?

Hi there- this happens occasionally, but there is a way to fix it posted here: http://ggnbb.glu.com/showthread.php?1749-Android-Glu-Credits-balance-showing-zero

RiSoKai

GluAdmin wrote: »

Hi there- this happens occasionally, but there is a way to fix it posted here: http://ggnbb.glu.com/showthread.php?1749-Android-Glu-Credits-balance-showing-zero

I tried that already and it didn't work. The stramge thing is when I got an e-mail notification about your reply I realized that the numbers 2147483648 where highlighted for a phone number. Does Bandwidth.com sound familiar? It is the Customer Service number for VoIp. It may be just a coincidence.
Any ways I tried the app and it didn't reset the credits. Any other ideas?

GluAdmin

RiSoKai wrote: »

I tried that already and it didn't work. The stramge thing is when I got an e-mail notification about your reply I realized that the numbers 2147483648 where highlighted for a phone number. Does Bandwidth.com sound familiar? It is the Customer Service number for VoIp. It may be just a coincidence.
Any ways I tried the app and it didn't reset the credits. Any other ideas?

If that didn't work, then you should submit a Customer Care ticket, as they have visibility into your account.