still have not recieved the gems that I paid for.

89boxchevy713

I tried purchasing eternity warriors 3 gems on the 17th of this month, it validated the payment through google but then said purchase failed in game. I checked my bank account, it DID take the $9.99 from my account, but DID NOT give my gems. I made a support ticket that night, the 17th, so why is it that today, the 24th, a full week later, my support ticket is still unresolved and I dont have my gems. This needs to be fixed soonor you have lost a paying customer, this is exactly why I cancelled my VIP membership in the past. FIX THIS ASAP.

cacsmack

Ive had the exact same problem for the same amount. I still have the emailed reciept confirming my purchase and while its only been 2 days for me. It is still very frustrating.

89boxchevy713

Still not even a response on here OR to my ticket. This is ridiculous. Either give me what I paid for or return my money, or im just going to look into pressing charges for theft, I have a few lawyers I will contact. And judging by the amount of people having the same issue there may even be the possibility of starting a class action lawsuit, Im starting to see this happens alot with GLU.

GluAdmin

89boxchevy713 wrote: »

Still not even a response on here OR to my ticket. This is ridiculous. Either give me what I paid for or return my money, or im just going to look into pressing charges for theft, I have a few lawyers I will contact. And judging by the amount of people having the same issue there may even be the possibility of starting a class action lawsuit, Im starting to see this happens alot with GLU.

As it says in dozens of threads on the forums, we cannot address billing/currency issues here as we have no visibility into your account. You have submitted a customer care ticket, and we are backlogged so you will have to be patient. This thread is now closed.