For the second time I have pulled a bonus pitcher only to have them not show on my roster. Today it was in the Defender box and was max Scherzer. I sent in a ticket only to get the same response. They don't see I pulled him. After the first time of this happening I know take screen shots anytime I pull a player. So I sent in proof and was still told nope we don't see it. This is a known issue they have posted about in game and I have unlocked all my pitchers yet it still happens. Way to treat your VIP glu. This was the final straw and I will now be deleting this game.