Very curious why my account has been flagged for 3 weeks amd not a single customer rep is of any help what so ever. Just generic responses. Odd part is account has been unflagged 5 times in 3 week for 20 minutes each time. Something is off and customer service is literally a waste of time. Submitted tickets through the app store, then the email address provided and numerous in game tickets. How do I find someone who will actually correct the problem. It isn't on my end because I haven't a clue how to cheat. If they reviewed the account as stated over amd I've byn10 different reps they woukd see that.
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Unfortunately, we are unable to assist with account related problems via the forum. However, support should be able to give a detailed explanation of why your account has been suspended.
As for a new phone, that's not exactly a reason for support to unban an already banned account unless they were stating that you could continue playing by creating a new account on a new device. Either way, rest assured that support WILL get down to the bottom of it so you could have as much information regarding the issue as possible.