GLU Customer Service- Does it Exist???
CoBikeJunkie
Registered Users 4 Posts
I tried to use the contact us function in the game itself but I rarely receive any communication back from GLU. I play this game when I can on my Ipad with the latest software update of OS 8.4. I have tried all the recommended workarounds suggested by GLU. I have restarted my game numerous times, I have made sure that no other apps are running in the background. God forbid if facebook is up the game freezes almost immediately anytime I start a PVP. I have spent money on this game and the level of customer service provided by GLU is horrible. I can only assume that GLU just hopes people will be patient and deal with the issues or just be quiet and not say anything as far as how bad the game performs and what they are actually doing about these issues. Which appears to be nothing. There is no real communication with the customers to take care of their needs as customers. There is nothing being done to compensate the customers for the money they spend on a game that fails to deliver the promised experience. GLU what are you going to do to fix the issues and take care or your customers?
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Sounds like you all have problems all over the place. Not just in the Q/A, testing, and programing world but also in the ability to respond to customer issues and concerns in a timely manner. It appears that management needs to take a look at the current structure and start fixing some things not just in the games.
The email address was whorndawg@gmail.com. All of the issues except for one have resolved themselves over the past couple of months. The one that remains is in 2015 baseball. About 1/3rd of the time, I don't get the completed inning cash payout and never if I autoplay. I would estimate that I've missed out on well over $100,000 in cash over the time it has happened.
There are a couple older than that, but I may not have been signed in at the time. I'm not sure if that matters when going through the customer care button.
Any new guesses on your time frame?
The only football ticket I submitted was on August 9th about weekly rewards which now seem to work correctly for everyone. The only response I've seen was on the football app and I may have responded back to that 6 days ago. Where did your replies go to because I haven't seen anything.
The only football ticket I submitted was on August 9th about weekly rewards which now seem to work correctly for everyone. The only response I've seen was on the football app and I may have responded back to that 6 days ago. Where did your replies go to because I haven't seen anything.