B&G Immortals: Large gem package not arrived

Bigus DikusBigus Dikus New MemberRegistered Users 1 Posts
I paid ¥2375 for a large gem package and the gems have not been received, but the money was taken.
I paid using Amazon coins.
Over 48 hours have passed and still I have not been cridited the gems nor have I had a reply from customer service.
I would be surprised to discover that nobody else has encountered the same problem...

Comments

  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    https://glumobile.helpshift.com/a/blood-glory/did you try submitting a ticket here yet my friend..?.I don't know if it'll be any different than the in game ..at the bottom of the page is a "contact us"button..
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
  • [RR] Sage[RR] Sage Glu Moderator Moderators 1,108 Posts
    The wait time for Immortals is a bit longer than that but you should get a reply fairly soon.
  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    [RR] Sage wrote: »
    The wait time for Immortals is a bit longer than that but you should get a reply fairly soon.

    Thank You for the reply [RR] Sage....I'll pass on the news to Mr. Dikus..is there an exact amount of time that something like this usually takes..?
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    Bump.......
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    bump bump..I'm persistent.
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
  • [RR] Sage[RR] Sage Glu Moderator Moderators 1,108 Posts
    The oldest ticket in the BGI queue is 2 days old. If you haven't received a response by now we didn't get the ticket.
  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    [RR] Sage wrote: »
    The oldest ticket in the BGI queue is 2 days old. If you haven't received a response by now we didn't get the ticket.

    I shall inform the affected party..I'm curious though as BigusDickus has sent in tickets over the last few weeks regarding his gems and never received any type of reply from Glu customer service..He is in Japan..do you think that his location may have something to do with the problems he is having..

    Thanks.
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
  • [RR] Sage[RR] Sage Glu Moderator Moderators 1,108 Posts
    Location shouldn't matter. If it is in another language it makes it a bit more challenging but most of those are still quickly answered.
  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    Ok..Thanks..Just trying to figure this out.
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
  • TacoBillTacoBill Experienced Member Registered Users 115 Posts
    the problem was finally solved..The party involved had to go through Amazon Japan and get a refund. Glu customer service never replied to him. Thanks for trying to help [RR]Sage..
    Guild SynGates NameTacoBill

    Blood and Glory Immortals

    http://www.cbretards.com/
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