I posted a ticket with GLU, via Helpshift over 25 days ago, and no solution has been provided.
All I needed was a password reset.
Simple really if I'd registered my email when creating an account in game.
Or if I had logged in using Facebook.
However I was foolish enough to presume that login credentials would have been handled through Google Play services as I am playing on Android.
The only response I recieved from GLU was 6 days after submitting my ticket to tell me my request had been forwarded on to the development team.
A forum admin was kind enough to respond to a post made on the Eternity Warriors IV sub forum. But only to say that nothing could be done and that I would need to wait on Customer Care to respond to my Helpshift ticket.
After about two weeks I PM'd the 'helpful' forum admin for advice on whether or not there was a means to speed up the Helpshift process.
You guessed if folks, no response from them either.
GLU in my experience, do not 'care' for customers at all.
Game has now been deleted.
GLU can block my account and delete my forum account for all I care, they won't be getting anymore of my money, I'll not be installing any more of their games.
Not that they'll care about my rant either, after all there are plenty of customers around the world who will continue to play and pay.
Makes me wonder why they even bother with the pretense of customer care at all.