This is going to come across as really snippy and I apologize because I know someone, some where, is trying to help, but I don't understand why it's taking 3 WEEKS to transfer my game from my old android tablet to my new android tablet. I have repeatedly emailed from my email account (as that's the account checked most often) and sent requests via the game from my old tablet and from the new one. I've included the start of the email message below. In a nutshell: your support team told me it would "take a while" to transfer every thing since I've been playing for a long time and the account was large. However, no one bothered to tell me the copy was in progress so I continued to play. When I finally received a notice to check if the account had transferred, I advised it 'sort of' had. Yes, there were things there, but every thing was 'off' (money, stars, fame, groceries, etc etc). I also advised that when I went into my 'friends' area, it asked for my player name. When I gave it, it told me that name all ready existed (yeah, no kidding). When I advised of this issues, I was told I shouldn't be playing on 2 separate vehicles as this could cause problems. Yeah, no kidding, WHICH IS WHY I WASN'T PLAYING ON THE NEW TABLET. So, I can't play under my name. I don't have any friends and no one can seem to understand that this still isn't fixed. I have repeatedly, on all venues, requested to do whatever needs to be done (wipe the game?) to transfer my play to the new tablet and I receive no response or I get a canned response that makes it very obvious the responder hasn't bothered to read what was typed. I very much enjoy the game and want to continue to play, but there seems to be a bunch of people who can't read and comprehend what's being asked and/or can't convey what I should be doing so it's taken care of. I'm hoping someone who has experience can please look into this matter and tell me what I'm supposed to do so I don't lose my name, ranking, friends, etc. Please, dumb this down for me. Thank you.
Cherry
November 12, 2017, 03:46 -0500
Hello Player!
Thank you for your inquiry!
The only means of saving your progress in a 'cloud' environment is through syncing with Facebook.
However, I can help transfer your progress to your new device! All you have to do is, send two new tickets, one from your old device and another from your new device with the ticket link #1763479 for our reference.
Once we receive both the tickets we will find the savefile and restore it to your new device.
I am closing this ticket now and will look forward to your tickets.
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