AS EVERY SINGLE PLAYER WHO HAS THIS GAME KNOWS THAT IT SAYS IN THE MAIN SETTINGS PAGE THAT YOU CAN BACK UP YOUR GAME FOR A 1 TIME TRANSFER TO ANOTHER DEVISE. THIS PROCESS TOOK ME 2 WEEKS TO GET DONE THROUGH THE WORST CUSTOMER SERVICE DEPARTMENT I HAVE EVERY DEALT WITH LITERALLY IN MY ENTIRE LIFE. (I AM 37)
HERE IS MY EXP:
SO I WENT TO WHERE IT CLEARLY STATES (LOG IN TO EXISTING ACCOUNT) IN SETTINGS MAIN PAGE. CAME UP INVALID. MAKES NO SENSE I HAVE IT BACKED UP AND IT CLEARLY SAYS IN MAIN SETTINGS PAGE THAT I CAN DO THIS AND GAME HAS THE OPTION ON THE BAR TO SIGN IN TO EXISTING SO..... REALLY MAKES NO SENSE FIGURE SEND IN A TICKET.
TICKET GOES IN AND AFTER ABOUT 5 DAYS I GET A RESPONSE THAT THEY CANNOT. NEW POLICY ONE GAME ONE DEVICE PERIOD NO TRANSFERS.
SO OBVIOUSLY I AM UPSET SEND IN ANOTHER TICKET AND GUESS WHAT ANOTHER 4 DAYS OF WAITING TO GET ANOTHER RESPONSE OF THE EXACT SAME
NOW WE ARE AT 9 DAYS SO FAR.. I WAS IN A TOP 5 DAILY CLUB (EVERYONE READING THIS KNOWS HOW IMPORTANT THAT IS AS WELL AS HOW DAYS OF INACTIVE WILL GET YOU KICKED) CLUB KICKED ME OUT. NOW 9 DAYS CANNOT PLAY NO REWARDS NO DAILY ANYTHING. I HAVE ALSO SPENT MONEY ON A STADIUM AND I CANNOT COLLECT. (MY STADIUM IS ALSO UPGRADED FROM SPENDING GOLD)
SO DAY 9 SEND IN ANOTHER TICK THIS ONE WITH A SCREEN SHOT(SCREEN SHOT ATTACHED) OF A (VIP)GAMER I AM FRIENDS WITH ASKING SAME QUESTION FROM ME AS HE IS IN DISBELEIF OF WHAT HAS BEEN HAPPENING TO ME GUESS WHAT ANOTHER 5 DAYS FOR AN ANSWER
WHEN I ASKED FOR SOMEKIND OF COMPENSATION AS IS NOT MY FAULT I COULDNT PLAY AND HAVE LOST ALOT OF REWARDS THEY JUST SAY THEY ARE HAPPY I HAVE MY ACCOUNT BACK AND TO HAVE A NICE DAY.
REALLY YOU HELD MY ACCOUNT HOSTAGE FOR WEEKS WHEN A (vip) GAMER COULD HAVE HAD DONE IN A DAY AND THEN OFFER NO KIND OF COMPENSATION OF ANY KIND.
IT IS INSULTING THAT I SPENT MONEY ON A VIDEO GAME MAYBE NOT ENOUGH TO BE VIP YET BUT ENOUGH THAT I DEMAND TO BE TREATED FAIRLY AND THIS IS NOT FAIR.
I ASK EVERY GAMER WHO SEES THIS TO RE-POST, TWEET,PUT ON FACEBOOK. TELL EVERYONE IN YOUR CLUB AND EVERYONE YOU KNOW WHO PLAYS MY STORY AS I AM GOING TO.
NO ONE WOULD EXCEPT THIS KIND OF SERVICE IN THE REAL WORLD AND WE DON'T HAVE TO TAKE IT HERE!!!
4
Comments
– The Great Houmy
"Hi Tony,
I sincerely apologize for the inconvenience caused to you.
I would like to inform you that the game is designed in such a way that your account is limited to one device. Since you have previously logged in a device you will not be able to login to the same account on another device. Please continue playing the game on the device which you have previously logged in.
I request your understanding in this regard. If there's anything else I can do for you, don't hesitate to let me know!
Kind regards,
Glu Mobile Customer Care"
The shortsightedness on their limiting of this is pretty unbelievable and I hope this serves as a warning to everyone as well.
– The Great Houmy
So if it were me, I would write back that I have been a loyal customer of Glu’s for many years and this explanation is not acceptable. It is not realistic to expect me to sign in to a phone that was upgraded/traded in. Would you kindly escalate my case and allow me to correspond with a supervisor?
Believe it or not this has gotten me in touch with a few very level-headed supervisors in the past who I can still ask for by name if I have an issue.
Good luck with your issue.