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Player promised, not delivered

Babybombers9Babybombers9 Registered Users, Member 212 Posts
in Customer Care
Hi, i have gone theough the in-game “contact us” feature to resolve an issue and I was very happy with how I was treated. However, the customer service agent said they would send me a player to resolve the issue, but I never received it. Another agent took over the case and said they couldn’t send it to me. I know miscommunications happen, and I was initially very satisfied with Glu’s response. Can someone please contact me to make this right? Thank you. 

Comments

  • [RR] Sage[RR] Sage Moderators 556 Posts
    Just reply to the open ticket.  They can see the previous conversation (as long as it was from the same account) and they can ensure you get the player.
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