Cant restore account
DBsDad
Registered Users, Member 27 Posts
I am going on a week of not being able to restore my team. It feels like I'm dealing with a computer and not a real person when i talk with customer service and the fact that you can't have a real time conversation aids in that feeling. I had to reset my phone to factory settings because of a wifi issue. I did that. Then I used my gmail to restore all of my settings and apps like it was before I reset. Everything came back including the tap MLB 2018 app. But when I opened it up it was like I had just opened it for the first time. I had to " learn how to play" etc. Once I did that I was able to get into settings. There is a Facebook icon and a email icon. I hit on the email icon and tried to login, it said invalid user name or password. After contacting customer care I was ask to send some info to validate it was my account I was trying to restore. I did that and was told no worries we have unlocked your account for a one time courtesy and just go in to the email you use to link your account and login. Now I have never had to use an email to link to my account, I have always just hit the app and played. But I assumed they were talking about my gmail. So I went back into settings, hit the email icon and put my email address and password for that email address. It said invalid. So I hit forgot my password. They sent me a temp pw to my email. I used that and was asked to create a new pw and confirm it. I did that and when I logged on again was told invalid. So I sent Dustin back an email and he responding we have set up your password for you. It's baseball1. He said dont forget to change your password once you restore your team. Well once again it said invalid. I find it ridiculous that I have an account out there that is seen by customer service and they can't explain or communicate properly how to restore it. To me that should be the easiest issue to fix. But my thing is, I would have no problem starting over if I made a mistake. But I will never play this game again, with the amount of time an effort used to build a team, if I don't have the confidence, or at this point, even the understanding of why this is happening and the knowledge I can prevent it from happening again. Anybody have any incite or suggestions
1
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Comments
tesco payslip
Unfortunately not. You're clearly told when you go to deactivate your account that there is no way you can recover it. You even have to mark the box to confirm you understand and enter your username and password. I'm sorry, but there's no way to undo your action.
myloweslife.com
In your case, you'll need to include in your description of the issue to the team that you forgot the email you used to create the original account since that's the only public-facing way to regain access to it (and you don't know what it is).
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