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Double star rewards

leahskywalkerleahskywalker Registered Users, Member 1 Posts
in Customer Care
I’ve gotten free stars twice now with the limited time double star rewards, but both times it was the normal amount not doubled. Is anyone else having this problem?

Comments

  • RR PhoenixRR Phoenix Registered Users, Moderators, Moderator 159 Posts
    Thanks for letting us know about your issue @leahskywalker
    Be sure to contact support with as much information about the double star rewards you missed out on for a quick resolution!
  • MeyyitoMeyyito Registered Users, Member 3 Posts
    I have never gotten double k-star from double k-star rewards. Just 20 free k-stars everyday. 
  • RR PhoenixRR Phoenix Registered Users, Moderators, Moderator 159 Posts
    Hey again @leahskywalker! After looking into your issue further, I see that we haven't had double reward points for videos in 2021. We do sometimes have double the K-stars on offer wall rewards, but those rewards are paid out directly by TapJoy through the game once they've determined the offer has been completed to satisfaction. In those cases where the offer is giving double points, the reward listed for the offer has already been doubled.

    Hope that answers why you aren't receiving double the amount listed!

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