Be sure to send in a ticket so we can help look into it with you. You can do it through our support page (https://glumobile.helpshift.com/a/disney-sorcerer-s-arena/ ) since you can't get into the game. Be sure to include your device and os information
Most of our games have FAQs regarding account recovery. You didn't mention the game so I can't give specific steps but check our support page (or the in game support) https://glumobile.helpshift.com/ You can change the game with the drop down in the upper left
Sorry we didn't see this yesterday Philsta. There was an issue yesterday with the data of a specific player that caused some people to not be able to log in. It was corrected . If you are still having an issue be sure to send in a ticket through our web page https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2020/
Sorry to hear that. We have a few fairly generic steps you can try to minimize chances of crashes. You can check them out on our support page https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2019/?s=troubleshooting
I am sure you have received a response by now as the queues are actually at 0 as I type this but if you do have a case where you are seeing the original device error you can always find the steps for that on our support page…
Unfortunately that has nothing to do with the customer care team and is handled exclusively by the development team and their community team. You can try the TSB forum.
Unfortunately that isn't always the case with some of the older games. If you submit a ticket through the game though we may still be able to assist you in getting the account back to where it was.
Just use our support site https://glumobile.helpshift.com By default it will show the most popular game but there is a drop down in the upper left and you can choose the title you are having trouble with.
Just follow the steps here: https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2019/?s=account-related&f=i-have-lost-my-team-how-can-i-recover-it&l=en
Be sure to check the FAQs for the game first (https://glumobile.helpshift.com/a/nicki-minaj-the-empire/) and if you can't find any assistance there you can submit a ticket and we can look into what we can see on our end.
Be sure to send a ticket through the app. If you are unable to you can use the support page here: https://glumobile.helpshift.com/a/kim-kardashian-hollywood/
So it looks like we answered you on the 9th, twice on the 10th, 11th, 12th, 13th and even today. The initial response was actually only 25 minutes after we received the ticket.