Francis
Francis · Advanced Member
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Comments
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Try to restart this episode and see if that works.
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If you are using an iOS device, then please wait for the update version 1.2 that should help with all launch issues. Thanks for your patience.
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sorry can't read this, please write in English or submit a ticket to Customer Care
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The ticketing system tracks all traffic, Customer Care responds in the order they receive them. They may be backed up due to the Deer Hunter 2014 game success but I can check for you. What is your ticket number?
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Please submit a ticket to Customer Care and work with them on this issue. This is not something we can assist with on the forum. Thank you.
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From what you described, it looks like the graphic data for that region are not loading. Have you played the game on various networks? something like a corporate network or a school network where you are required to enter a password for internet acc…
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Please submit a ticket to Customer Care. I don't believe the game data will move across devices. This game saves only on your local device. Please submit a ticket and provide details. We have no idea if you are on Android or iOS. Either way You sh…
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Hi everyone. I have worked with the Customer Care folks on every ticket number listed in this thread so far. The information was sent back you in the ticket. Please let me know if you guys got it to work after trying the suggested workaround. For …
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I believe there is a tool called iExplorer. This is not something you can install from the app store, you have to get it directly from the makers online. I don't really know much about it as we don't really get too technical here but that should poi…
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Thanks. I heard from them and they said the next update version 1.2 will have a fix for this. They also sent you some more info in the ticket. Thanks for your patience.
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You are most likely talking about the Google Cloud Save. When you use a saved profile then it overwrites whatever you were on, I don't believe there is a way to reverse that unfortunately :(
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Same deal like the previous 2 messages I posted. Let's get a ticket started and post back the number here then we'll take it from there. Thanks!
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OK thanks for letting me know. Please submit a ticket to Customer Care and and make sure you include the model number of the Galaxy SIII, it should be behind the battery. There are several different models. Also once you have submitted the ticket, p…
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Ok, let's do this: Please submit a ticket to customer care, then let me know what is the ticket number. Once I have this I will ask the agent to work with us on a solution. let's try it this way. Ok? I'll wait for the ticket number. Thanks.
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The game progress is not saved anywhere online. It is saved on your device. If you uninstall the game then you're pretty much deleting your progress as well. Unfortunately there is no way to retrieve something that is not being saved :(
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This is a sign that your device is running out of memory due to multiple apps running in the background. Clear your device memory by closing the other apps and then play the game; it should work fine at that point.
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Please submit a ticket to Customer care and mention what game this is for. We cannot assist you on the forum for this type of request. Thanks.
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We have released this morning an update for Deer Hunter 2014 Android. Please update your game to version 1.1.1 this should fix most of the crashing devices especially the Galaxy SIII. Thanks.
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Ok thanks for getting back to me. The team is looking into loading issues as a whole. I'll update you when I hear back from them.
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When you get to a new region, the device has to "download" content for it. It sounds like your device did not finish downloading the content. Could you please make sure you re using a reliable and fast internet connection when you play the game? an…
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What game are you talking about? You mentioned Stardom Hollywood and "this other game" which one is it?
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You should submit a ticket to customer Care. i don't believe this type of error can be fixed, they will confirm when you contact them. Sorry :(
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dongan, we asked the team about this, they are looking into the Android crash reports. Thanks for your patience. davida: What iOS device are you using?
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Coming soon :) No release dates are set yet.
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You did not mention the name of the game. You need to contact Customer Care anyway by filing a ticket: http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-ticket
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Hi there, What device are you playing on? We will ask about the behavior once we get that information. Please be aware that if you delete the game and decide later on to re-install it, all the progress will be lost. The game does not save progress…
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Hi Gerry, thanks for your message. I will relay the note to the team. My personal opinion: Sony always tries to be "different" by making devices that are not mainstream Android and always run into these issues; not talking about crashes but more l…
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This is the Customer Care section. Since you already have a duplicate thread in the correct area here: http://ggnbb.glu.com/showthread.php?61658-Game-is-flawed! there is no need to have the same discussion in here. this thread will be closed. than…
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It really pays to read the main few announcements in the Customer Care section. this is the one you're looking for: http://ggnbb.glu.com/showthread.php?1749-Android-Glu-Credits-balance-showing-zero If this does not help resolve your issue, then yo…
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Helo Olivier, Merci beaucoup pour les conseils de traduction :)