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Francis

Francis · Advanced Member

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Francis
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  • Have you contacted Customer Care? They will be happy to assist you with a resolution. Please note that your signature has been deleted. Forum rules do not allow link advertisements in signatures. Thanks.
  • If you have not filed a ticket with Customer Care, you should go that route because nothing here on the forum is going to solve this issue.
  • I recommend you check with Customer care by filing a ticket. I believe this game is still being updated so if anything broke, they will most likely fix it in the next update.
  • Can you please try it now? I believe this was a glitch on Sunday that was fixed within hours.
    in Stardom Comment by Francis October 2013
  • Hi Bkesecker, It is best to contact Customer Care about this issue: http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-ticket
    in Dh 2014 Comment by Francis October 2013
  • You don't mention what game this is for. What you are describing seems to be a problem with your online connection. "Check for updates" is a function of fetching new data from our servers. if your device does not have a reliable connection then you…
  • Please see this message to find out how to create a ticket for Customer Care: http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-ticket
  • Hi there, Your English is just fine, no worries. The offers in game usually deliver right away unless there are restrictions on the video on how many times it can be watched or how many videos per day. You may need to check with the offer company.…
  • Make sure you are logged in to the correct account in your app store before starting the game. this happens to people who use multiple accounts on the same device or those who log in to different app store regions. If this does not work, i suggest …
  • Please submit a ticket to Customer Care. Nothing you can do here on the forums.
  • Wow, why uninstall? we never said to do that. The game does not save online, you just lost all your progress. Here are the recommended steps for game crashing. They are posted on the forum here in Customer Care section (only if someone reads them) …
  • Please read the announcements where it explains that any billing related issues have to be addressed by the customer Care staff directly with you via tickets and not on the public forum: http://ggnbb.glu.com/announcement.php?f=13 Thank you.
  • Please submit a ticket to Customer Care so they can help you with this issue. http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-ticket
  • Don't you think your statement is a bit of an exaggeration? I can see hundreds of tickets and they don't send the same reply so please don't be posting inaccurate messages. If you are upset about your experience, provide your ticket number and I wil…
  • All Club Hunt Issues are being handled as fast as we possibly can. If you already have a ticket number, post it here in a reply and I will do my best to nudge the Customer Care folks and get it processed right away. Thanks for your patience.
  • Every request for Club Hunt Permits has been addressed by our Customer Care team. If you need assistance please submit a ticket and we will help you get this resolved one way or another. How to create a ticket Thank you.
  • What device are you playing the game on and what OS version?
  • Did you submit a ticket to Customer Care? This is how all Club Hunt inquiries are resolved.
  • The game requires a reliable online connection. Please make sure your device can communicate online before starting the game. What platform are you on, Apple or Android?
  • Please try again, when you checked the update was not live yet, it is now.
  • I don't think we have seen this issue before. What version of the game are you running and what are your device details please?
  • we deal with several games and most of them have Halloween themes this week. What is this about? Please list game name and platform. Thanks.
  • Updates for the game are coming soon. It should have better performance and unlock another region (I think 5). Thanks for your patience.
  • Please provide more details. What platform is this on? Have you tried from a different connection? Wi-Fi vs Phone carrier what else have you tried?
  • It sounds like you are playing this game on an under powered device. We don't have any issues with slow downs. Asking for free currency repeatedly will become an issue for any game company after you get it once or twice. This is common sense.
  • I would dispute this statement. You have no idea what goes on behind the scenes. A blanket statement like this is unfounded and has no substance just because someone else had a bad experience. every player has different situations and different beha…
  • Hi Everyone, We have forwarded your concerns to the team. Meanwhile, it is best to contact Customer Care and explain your situation directly via a ticket so they can work with you on a solution. This is the information on how to submit a ticket: h…
  • The initial release of the game gives you access to regions 1 through 3. We released a game update that added region 4 not too long ago. Did you update your game?
  • Have you changed devices? you don't mention what you are playing on. Have you contacted Customer Care directly and provided the information about your device and account? I would start there.
  • Hi Ermak, The cloud save is dependent on your Google+ account and a reliable connection. You must be signed on to Google+ from your old device in order for the data to be backed up. If you still have your old phone then do this now. Then you could…
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