Don't know if it'll help, but here are my symptoms:
- When I click a free gold video offer, I get a little word balloon popup (that immediately disappears) that reads something like, "Your video is loading." I do NOT get the message that says there …
(For those reading this: I DID lose a couple of days' progress, which isn't a huge deal. Also a lot of gold that had come in from playing other games in exchange for "free" gold. That annoys me, but whatever.)
Logged in this morning and no change (and no response from help). Logged in just a few minutes ago and things have been restored. (Of course ... missing gold from one of the free gold "other offers" things I completed, so hoping to get that straight…
3-5 days is a shockingly long time to make a paying customer wait for help.
Lost my progress (years' worth). Does not appear I'll be getting it back. A warning to those who consider paying for anything in the game.
(I was logged in to Facebook whe…