This is what they tell everyone but they can't offer anything but a generic template reply. They're not fixing it. They don't care about the game or resolving it.
They also don't have any official platforms. I asked them to link me, and they linked the Glu community Forum, I asked again and they said Facebook. Glus Facebook, twitter and Instagram have been disabled haha. And then they keep telling me if it have any further concerns to open a new in-game ticket. I feel like I'm…
Im pretty sure they let their contract with google play expire and didn't renew and that's why before the white screen, we had the pop up about Google play not supporting the games services. EA have to give 30days before retiring a game, so if this is the end, they didn't give notice (I checked their notice board and it's…
Hi, EA have a link on the bio of the game.in the app store that states they have to legally give 30 days notice of a game retiring before they can shut it down. This has a link which leads to a list. KKH is not on this list. If they are retiring the game without notice (I think they are doing a dodgy), then they are at…
Everyone, please don't listen to Glus advice. This information is straight from google: https://support.google.com/android/answer/10546414?hl=en#:~:text=Google%20Play%20services%20helps%20to,with%20the%20latest%20security%20features.
I love how they didn't even acknowledge the white screen part of your email and only spoke about Facebook. I had asked them about Google issues weeks ago and they told me that "google play no long supports the game". This is why I believe that the issue won't be fixed for android users. I emailed the same email you did,…
They 100% should not be blatantly ENCOURAGING people to do something that's extremely damaging to a device and someone's personal security including putting their data, personal information and safety at risk. I understand that people are responsible for their own actions and it's a risk of their own if they choose to…
You can understand why we don't believe you though right? We've been kept in the dark for 6 months about the status of this game, and people's questions not just being dodged but outright ignored. We feel so let down. There's no transparency. We know they're not really trying to fix it. If they were then they would have…
@jobabyyy17 I'm pretty sure the same thing happened with Kendall and Kylie game before it was shut down forever too, so just more shady bullshit from Glu/EA. No respect for people or their customers
@fae please don't use the fix. Google play it's vital to the security of your phone, and then asking you to disable it is completely illogical and puts your device at risk for malware
This is a completely unreasonable thing to ask of the players. SO much of our stuff relates to google play, it's where all of our apps are downloaded on android. Its not just for games!? This isn't something that's logical. You need to find a fix and not risk corrupting all the data on your players phones and put their…
Well I guess this is just grasping at straws again. White screen of death, we're halfway through June so I guess we're ending earlier than the themes run for. And just like with the Google problem, android gets disregarded while apple gets business as usual. The fact that the mods have stopped replying to everyone as…
I feel like this is just going to be fake attempts at helping us, but really it's just them killing the game more. And just like in December, they won't say anything, they'll ignore everyones questions and then we'll never have access again, starting with android then iOS/apple next.