Perhaps the solution is very simple and I do not realize it. Perhaps this relates to the CID of the phone? Another tip that I can give you to help in the solution, is that I can access through any game (eg SvsZ I, glu icon found to the left of the button that says "Other Games"), a my account glu, where are my points glu…
Francis, thank you for your answer. I do not know if the other user's response help with something or not, I guess not. Anyway, I took his advice and I issued a ticket (information provided below). My device is not jailbroken, only rooted, but if this is an impediment for help me, then I will leave it in its original…