missing money and kgems

PerlaPeal

Hello, so today after awhile I redownloaded the game and reconnected it to my old account. Everything was fine and it worked great, but I just opened the game and it shows that I have only like 180 money and 134 kgems when previously I had like 20000 money and more than 300 kgems??? I mean, I know that I didn't lost that much, but I'm still very much frustrated and confused because I definitely didn't buy anything and my money and kgems are gone. So maybe anyone knows a solution to this problem??(yes, i did try to redownload the game) Thanks in advance!!

KalindaKing

Sorry to hear you lost progress. If you have screenshots of your game with those currency amounts from before, please contact our Support team from your game.