I want to know if anyone lost an item or it randomly disappeared and Glu helped you get it back. Can this be done? Has it happened to anyone? I just want to know if they're only telling me they can't or if they really can't. If you've dealt with this, please respond and let me know what happened in your situation. Thank you.
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It was items that I earned (well actually paid for) in the latest weekend event, the Super Star event. When I went back into the game later, they were gone from my inventory. So I sent a ticket to Glu along with screenshots for proof and they said they couldn't help me. I just think it's weird because the same thing happened to me on my guy account and the person who got my ticket said he could help me get the item back. I didn't actually follow through with it but I'm wondering why the one person was willing to help me but this one wasn't.
Basically they can help you they just don't want to
Honestly... that's what it seems. That's the first thing I thought when I got the message back from them. That's why I wanted to hear other people's experiences to see if they got the help they needed or not.