Lost progress - dodgy Glu support

Katie_ykKatie_yk Registered Users 39 Posts
I backed up my game (it's connected with my FB account) to load it on my new iPhone 7 and instead it lost three levels of progress, lost 45 million followers, lost tons of kgem-bought & event items... and Glu Support "can't retrieve it". They've attempted to give me 100 free energy, but the first time it was only 22.. the second time? I clicked it & it gave me ZERO. Not only is the 100 energy nowhere near the amount of effort & lost progress/items, but even the free energy contained a glitch.

With the amount of posts regarding lost progress and glitches, the absolute LACK of support is ridiculous.

How does Glu expect to keep or gain customers if they don't provide a product that actually works, or proper support when it doesn't???

REPLACE the progress and items that were lost!!!

Comments

  • Katie_ykKatie_yk Registered Users 39 Posts
    I've heard that people are getting at least SOME of their items back... is this only a service for some players?
  • Arianna517Arianna517 Registered Users 25 Posts
    Glu is out and out ripping us off. I have just got glitched for the 3rd time . Always happens when I collect from advancing on most followed and have just purchased gems. I will and have already been sending Kendall and Kylie tweets and will do so until they contact Glu over this. If we all do this maybe they will fix it.
  • astrayastray Registered Users 1,538 Posts
    People like the jenners/kardashians so they're gonna continue to play this game whether it glitches or not tbh because a lot of people I've come across haven't had an issue with this game at all.
  • Katie_ykKatie_yk Registered Users 39 Posts
    Asking again...
    I've heard that people are getting at least SOME of their items back... is this only a service for some players?
  • astrayastray Registered Users 1,538 Posts
    Katie_yk wrote: »
    Asking again...
    I've heard that people are getting at least SOME of their items back... is this only a service for some players?

    Contact GLU or a moderator on here with your issue perhaps they can help.
  • Katie_ykKatie_yk Registered Users 39 Posts
    Already have. Glu refuse to help apart from free energy or kgems to distract me, and the moderators haven't replied.
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