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ya tengo demasiadas fallas.

Celeste BellyDanceCeleste BellyDance New MemberRegistered Users 4 Posts
in KKH FAQ & Support
el viernes anterior tuve que reiniciar el juego, juego atraves de facebook. se quedo tildado y no andubo mas, d pasados 2 dias mas o menos lo reinicie. perdi todo, estaba en el nivel 31 ya... ahora desde el jueves pasado, definitivamente el juego no me quiere--- estas son mis fallas--- no tengo ningun reto. solo los cortitos que te llama simon. ninguna llamada de kim ni de maria, con mi pereja no pasao del top 100, por mas citas que ya tuvieron. mi bebe sigue sin aparecer, no esta ella, ni su ropa ni su nombre!!!! no se que hacer... help?????

Comments

  • ChanrinChanrin Experienced Member Registered Users 516 Posts
    Hola Celeste! (Tu verdadero nombre ?? Yo también me llamo celeste )

    Cual es tu nivel ? Tuviste el bebe antes o después de que reiniciaste tu juego ?

    Afortunadamente esos son problemas frecuentes con Facebook, lo único que puedes hacer es mandar un mensaje al servicio al cliente de Glu explicando lo que pasó... A lo mejor, puedes esperar la próxima actualización, que podría solucionar esas fallas :( ...
    Do you hear the phone when I call ?
    Do you feel the thud when I fall?
    Do you hear the crack when I break ?
    ---
    #TeamCassio
  • kokokokonutkokokokonut Community Moderator Moderators 26,452 Posts
    Thank you for this Chanrin. I had to take it to Google translate. It really is a global game. :)
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • ChanrinChanrin Experienced Member Registered Users 516 Posts
    I know right ! Glad I could help.

    If I understood correctly, she had to restart her Facebook game and lost all of her progress in the process, she's already pretty bummed about that but that's not her main problem : since last thursday her doll's baby (plus her name and her wardrobe) won't appear, she doesn't receive any quest (she only gets Simon's gigs) and she can't make it to the Top Couple 100 no matter how many dates she goes to...

    I suggested waiting for the next update and sending a message to Glu; I don't know what else she can do...
    Do you hear the phone when I call ?
    Do you feel the thud when I fall?
    Do you hear the crack when I break ?
    ---
    #TeamCassio
  • kokokokonutkokokokonut Community Moderator Moderators 26,452 Posts
    Por Celeste BellyDance :)

    Welccome.gif
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • Celeste BellyDanceCeleste BellyDance New Member Registered Users 4 Posts
    hola, si ese es mi nombre :) gracias te comento, antes estaba en el nivel 31 y ahora en el 12. obviamente al reiniciar perdiu bebe marido ect. asi que apenas pude adoptar de nuevo luego de reiniar lo hice. y un dia sin mas desaparecio la beba. tengo imagenes pero no se como subirlas aqui. pense que este era el foro de glu. porque en suppor del juego me mando directo aca. como hago para contactar con ellos???? desde ya gracias
  • kokokokonutkokokokonut Community Moderator Moderators 26,452 Posts
    Chanrin or someone? I tried Google Translate and it was very wrong. It said something about a drunk husband and the no drink.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • ChanrinChanrin Experienced Member Registered Users 516 Posts
    :D Haha there's no such things as a drunk husband in this post XD Google might be drunk though...

    Celeste, para subir fotos aquí, primero tienes que subirlas en un sitio de alojamiento de imágenes como Tinypic por ejemplo. Pues copias y pegas el vínculo así URLdelaimagen.

    Este es el foro oficial del juego y la mayor parte de los problemas los solucionamos aquí, entre jugadores, pero ciertos problemas necesitan la intervencion directa de Glu... Puedes contactar con ellos aquí https://glumobile.helpshift.com/a/kim-kardashian-hollywood/

    precisando cual es el juego (KKH Hollywood), el aparato (Facebook), el sistema operativo (Windows ...) y tu nombre en el juego.

    Sin embargo toman mucho tiempo para responder :( (2 hasta 4 semanas...). Siento que no puedo ayudarte más.. de verdad hay mucho menos problemas con Android o iOS
    Do you hear the phone when I call ?
    Do you feel the thud when I fall?
    Do you hear the crack when I break ?
    ---
    #TeamCassio
  • natchulanatchula Experienced Member Registered Users 135 Posts
    kokokokonut wrote: »
    Chanrin or someone? I tried Google Translate and it was very wrong. It said something about a drunk husband and the no drink.

    Lol Koko. In Spanish, there is "bebe" which is "baby" in English and than there is "beber" which is "to drink" in English. If you want to say "He/she drinks" than you say "El/Ella bebe" which is where Google gets things mixed up.
    add me on GC; natbchula
  • kokokokonutkokokokonut Community Moderator Moderators 26,452 Posts
    Thank you so much. I was beginning to think my laptop has devised ways to punish me for mistreating it so. If it 'acts up' my husband the Head PuterGeek for a large corporation will take it apart and make it work. So it gets back at me in subtleways, trying to make me look like an idiot. Drunk husband my aunt frannie.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • Celeste BellyDanceCeleste BellyDance New Member Registered Users 4 Posts
    Bueno les comento que pude mandar el reclamo atravez del link que me facilitio chanrin, muchas gracias. su respuesta fue esta... asique nada... a esperar?

    Greetings from Glu Mobile Customer Care!

    Thank you for writing to us from the web portal ticket submission. We want to assure you that your message has been received. Our volume is quite high recently and depending on the nature of your request and the amount of research required, our response time may vary; however, we will do our best to get back to you as soon as possible.

    IMPORTANT: If you have not mentioned in your original message the name of the game you need help with and what type of device you are playing on/OS version of that device, we do need this information. Please write back and provide the details so we can assist you faster.

    Again, thank you for your message.

    Sincerely,
    Glu Mobile Customer Care
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