Game Crashing since 4.1

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Comments

  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    Ok, I haven't taken the update yet. Let me see if I can find some help.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • NixieNixie Junior Member Users Awaiting Email Confirmation 61 Posts
    Let me see this. what is the update number? I'll brb

    It's still 4.1.0, i think it was updated for kim's birthday now a lot of people on insta and facebook are having the same problem after they updated the game.
    <3 Maee <3
    :) I play kimk daily on Android and i gift people if they ask me nicely if you wanted some gifts add me on my facebook :)
    :ohttps://www.facebook.com/maee.kkh?__nodl :o
    →_→ follow me on instagram if you had one @mae_.kkh.←_←
    (^-^) have a nice day dolls (^-^)
  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    Is this happening to anyone else?
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • VatsVats Expert Member Registered Users 4,773 Posts
    Me Me Me!!!!!

    Android 4.4.2
    Galaxy S4 Mini
    Level 42
    Male

    After the mini update, my game crash like crazy!
    Viva La Vida Á La Vats!
  • NixieNixie Junior Member Users Awaiting Email Confirmation 61 Posts
    Is this happening to anyone else?

    All the android users i guess
    <3 Maee <3
    :) I play kimk daily on Android and i gift people if they ask me nicely if you wanted some gifts add me on my facebook :)
    :ohttps://www.facebook.com/maee.kkh?__nodl :o
    →_→ follow me on instagram if you had one @mae_.kkh.←_←
    (^-^) have a nice day dolls (^-^)
  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    Ok, I let them know, but I'm sure it's already being worked on. Nixie, believe me when this is worked out all will be well again. Glu is very responsive when games can't play. It's only 3pm in GluLand, with Kim's birthday tomorrow, I'm sure this will be fixed asap.

    In the meantime, hang tight, if you have android and haven't taken it yet, I suggest you hold off till we hear back, either from Glu that it's ok now, or Android players reporting they took it and it's ok.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • ticisssticisss Banned Banned Users 811 Posts
    Vats wrote: »
    After the mini update, my game crash like crazy!

    Same here!

    Android 4.0.3
    Galaxy Tab 2
    Level 35
    Female
  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    I just got directed to a Critical Upgrade, and it took me to the app update. Is this a fix, or is this the problem?
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    Both my Androids JUST took the update, I couldn't get into the game without it, and both games seems to be fine. What happens to you when you go to the app store is there another update for you? Are you still having this issue?
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • VatsVats Expert Member Registered Users 4,773 Posts
    Koko my game just update something, but is still crashing... if they released a patch didn't work for me!

    Did they give you any news?
    Viva La Vida Á La Vats!
  • CharliCharli Senior Member Registered Users 1,670 Posts
    I received the update for Kim's BDay, the loading bar went up to 100 and bam, still crashing!

    I've tried clearing the cache, switching off my phone. Nothing works. No new update at the store.
    The account says Charli, but my name's Bilal.

    I play KK:H on Android! You can add me on Facebook to be friends in-game.
  • krolkrol New Member Registered Users 35 Posts
    just receive 4.1 and the game start to crash =/

    Android 4.2.2
    Galaxy tab 3 lite
    Level 29
    Female
  • ticisssticisss Banned Banned Users 811 Posts
    So... Any news?
  • ticisssticisss Banned Banned Users 811 Posts
    They send a update/fix, but my game's still crashing. :(
  • NixieNixie Junior Member Users Awaiting Email Confirmation 61 Posts
    They've release a new update but still nothing happened, it still crashes ugh -_-
    <3 Maee <3
    :) I play kimk daily on Android and i gift people if they ask me nicely if you wanted some gifts add me on my facebook :)
    :ohttps://www.facebook.com/maee.kkh?__nodl :o
    →_→ follow me on instagram if you had one @mae_.kkh.←_←
    (^-^) have a nice day dolls (^-^)
  • ChanrinChanrin Experienced Member Registered Users 516 Posts
    My game didn't crash before, I updated it this instant and now it does.
    Do you hear the phone when I call ?
    Do you feel the thud when I fall?
    Do you hear the crack when I break ?

    ---
    #TeamCassio
  • Lulu01Lulu01 Experienced Member Registered Users 256 Posts
    Charli wrote: »
    I received the update for Kim's BDay, the loading bar went up to 100 and bam, still crashing!

    I've tried clearing the cache, switching off my phone. Nothing works. No new update at the store.


    Same here. I have just that update and I can't enter my game anymore.
  • VatsVats Expert Member Registered Users 4,773 Posts
    Just woke up to pee, got update still crashs...
    Viva La Vida Á La Vats!
  • trufflebuttertrufflebutter Experienced Member Registered Users 441 Posts
    Ohh thats so bad now almost everyone cant launch the game ..
  • CharliCharli Senior Member Registered Users 1,670 Posts
    So what's the scoop? Will we get to participate in the Event? This is just so sad :(
    The account says Charli, but my name's Bilal.

    I play KK:H on Android! You can add me on Facebook to be friends in-game.
  • czarinaczarina Junior Member Registered Users 51 Posts
    Platform Android
    OS Version # 4.4.2
    Device lenovos650
    Level 18
    Gender in game female

    The crashing started after updating. the notification of the game said something about "critical"
    Android 4.4.2
    Lenovo S650
    [email protected]
  • czarinaczarina Junior Member Registered Users 51 Posts
    I just got directed to a Critical Upgrade, and it took me to the app update. Is this a fix, or is this the problem?

    This is what happened to me, then BAM! Let the crashing game begin T.T
    Android 4.4.2
    Lenovo S650
    [email protected]
  • NixieNixie Junior Member Users Awaiting Email Confirmation 61 Posts
    czarina wrote: »
    This is what happened to me, then BAM! Let the crashing game begin T.T

    Yeah same here
    <3 Maee <3
    :) I play kimk daily on Android and i gift people if they ask me nicely if you wanted some gifts add me on my facebook :)
    :ohttps://www.facebook.com/maee.kkh?__nodl :o
    →_→ follow me on instagram if you had one @mae_.kkh.←_←
    (^-^) have a nice day dolls (^-^)
  • ChanrinChanrin Experienced Member Registered Users 516 Posts
    Sigh-- when things finally started to go well :( I should have read the thread earlier. I would not have update had I known the troubles it caused...
    Do you hear the phone when I call ?
    Do you feel the thud when I fall?
    Do you hear the crack when I break ?

    ---
    #TeamCassio
  • NixieNixie Junior Member Users Awaiting Email Confirmation 61 Posts
    Are your game alright now guys? Cause mine still nothing luckily i have my game a backup before the critical update happens so i use that back up and can now open the game but i still need to update it but I'm not doing it cause it will crash again. Tell me if your game is finally working.
    <3 Maee <3
    :) I play kimk daily on Android and i gift people if they ask me nicely if you wanted some gifts add me on my facebook :)
    :ohttps://www.facebook.com/maee.kkh?__nodl :o
    →_→ follow me on instagram if you had one @mae_.kkh.←_←
    (^-^) have a nice day dolls (^-^)
  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    I'm sorry this is happening. If you can't get in, you can't submit an ingame ticket, if you want, can you each submit a customer care ticket through the Contact Us button on the Help Pages? If you have your Hollywood ID # please include that. Or if you have a receipt from buying stars, you might try supplying a transaction number, and perhaps Glu can id your account that way. It's worth a shot while you wait for resolution.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • kokokokonutkokokokonut Community Moderator Moderators 25,238 Posts
    Ok, unsure how the thread got closed, obvs in error, could have been me, BUT....word from Glu, the issue isn't fixed yet, it's being addressed as we speak. Thank you for your patience, if you haven't posted your game details yet, please post the following info:

    Platform
    OS Version
    Device
    Level
    Gender in Game

    Brief description of the problem.


    Again, thank you for your patience, they're working on it.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    & I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜


  • wacamoewacamoe Glu Moderator Registered Users 61 Posts
    Hey all,
    Apologies for the turbulent Android update. There were some unforeseen complications with the release. We published another update last night which should address the launching issues.
    Can you guys download the latest version and let us know if your issues go away??

    Thank you for your dedication and continued patience!
    happy gaming
  • CharliCharli Senior Member Registered Users 1,670 Posts
    Thanks.

    I've taken both the updates released last night. Unfortunately it still crashes after loading.

    Android 4.1.1
    The account says Charli, but my name's Bilal.

    I play KK:H on Android! You can add me on Facebook to be friends in-game.
  • NaimonsterNaimonster Expert Member Registered Users 5,127 Posts
    I finally updated, no issues.
    PM to add
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