Getting purchases restored

Jowin1985Jowin1985 Registered Users, Member 4 Posts
its been a month of back and forth it’s still not resolved I wasn’t the 26000 k stars back on my game and 500,000 kash put back

Comments

  • Jowin1985Jowin1985 Registered Users, Member 4 Posts
    Will someone please contact me
  • kokokokonutkokokokonut Community Moderator Moderators 26,482 Posts
    edited August 2018
    Hi and Welcome. Sorry you are having trouble Since you are new and haven't posted before, have you submitted a ticket to customer care? Can you share what happened? We have no way of knowing what's been going on for a month if you don't give some background. Were you stuck at the loading screen? Did you switch to a different device? I'd love to try and help but please provide more info so I know how best to help?
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
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  • Jowin1985Jowin1985 Registered Users, Member 4 Posts
    I contacted in game support I got a new tablet and downloaded the game I lost all my k stars I purchased and kash I purchased. 
  • kokokokonutkokokokonut Community Moderator Moderators 26,482 Posts
    what platform do you play on? I think iOS has a restore special purchases button,. Yuo say it’s been a month back and forth, did you send Support copies of your StarShop Purchases? If you do not have the restore button, they will have to assist with this. I’m happy to try and help you get assistance.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • kokokokonutkokokokonut Community Moderator Moderators 26,482 Posts
    Here’s the screenshot of an iOS game StarShop

    Notice bottom right Restore button? If you play Android or anything other than iOS, Support will have to assist.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • kokokokonutkokokokonut Community Moderator Moderators 26,482 Posts
    edited August 2018
    Wait, 26 thousand stars?
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







  • Jowin1985Jowin1985 Registered Users, Member 4 Posts
    Yes and Android been waiting
  • kokokokonutkokokokonut Community Moderator Moderators 26,482 Posts
    well, for an amount that large, you have to talk to customer care. Customer Care has the final word in this, and they are the ones to help you. All you can do is send your receipts to them and ask them to help. I'm sorry we can't help more. ;(
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜 Vats is Back ~ My Heart Sings 💜







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