I have lost all my purchase, how to get them back

ilmoon

Hi,

I had a major problem while transferring my game from my old (Android) phone to my new (iOS) phone via facebook. since I was not able to get the latest progress although I was logged into facebook from my old phone. and I have lost all my purchases. And unfortunately the support for the game is so weak and no one helped me with solving my problem. And I lost all my kstars, dollars and progress in the game. Please can you assist me to at least restoring my purchases.

P.s. I have all the receipts for my purchases 


Regards,

kokokokonut

If you send an ingame ticket along with your receipts they will be able to help you.  I don’t know if the iOS Restore special purchases button in the StarShop will work, because prev you were Android.   Good luck..
And Welcome.

ilmoon

Thank you for your reply..

i tried the the option in my iPhone and I am getting the below msg. 



Any my idea about that?

regards

kokokokonut

ok, I didnt think it would work, so send a ticket to customer care. Go to the Options button, top left of your game screen...
lll/help/glu support.    Good luck.

ilmoon

Thank you 

ilmoon

The support for kkh is really bad 😕 I need help

kokokokonut

They are really the only ones who can help restore purchases. Please give it a shot.   They get a bad rap, but they are the fixers and people come st them angry sometimes. Just be polite.  Good luck.

ilmoon

My request to the glu support to please assist in solving my problem. I have been contacting the support since a week now and I am not getting a solution. Hence kindly reply to my request.

Regards

hoodstar33

I am experiencing the same problem on my android device, I purchased the April 2018 Shop My Closet and the full set of KKW x Mario eyes. When I was transferring my game those items were lost and support refuses to work with me.