👌 woke up half expecting a big long apology from Glu. But all i see is so many players so disappointed. I get different time zones etc. But if this isnt addressed today then im not gonna be over the moon with any update.
I could’ve won 1st but the last free ticket I submitted about 20 minutes before the event ended got 0 vote coming in!!! Someone ended up tied 3rd place with me. I’m glad one more doll got the dress but this had never happened before. The entire event was not fair from the beginning and it should’ve been canceled. Very disappointed with how GLU handled the situation. Throwing us some KStars and a few diamonds is not gonna help fix the TS issues.
At this point I wasn't waiting to open the game and have the 1st prizes in my wardrobe. But waiting in open this thread and see an apology or something like that. Silly me, Glu always disappoints
she/her | android player 🌼 english isn't my first language
Worst Best Favorite...I came in first by over 200 points. The people behind me either gave up or lost tickets. I didn’t think the big dress would score well but it was my last look, it didn’t even matter. ’
I got two tickets from the glitch. But I didn’t know it was a glitch so I wasted one. And I don’t like that I had the glitch, I literally wouldn’t have used the extra ticket but my clock was about to stop and I wasn’t sure if it would stop the clock completely or act like it’s a paid ticket. So please forgive us who used the extra tickets, it wasn’t fair but I just wanted to make sure I got the rest of my free tickets.
Here my lowest (lol, when I couldn’t figure out what was going on before the glitch was revealed and I had a ticket that wouldn’t disappear), highest, and favorite. Ended up in second
I had the same thing happen to me. Just on my android account but on my ios one i couldnt submit anything till saturday 😂😂😂 i was so confused on what to do with the tickets as i thought it would erase the submission but i stopped it the same second i saw it was a glitch and in the end i was 8th even with that ticket... tbh i wasnt even bothered too much since i didnt even want to chase anything from this SYS except the drink and diamonds and kstars 😂😂😂 i’m just hoping it will be fixed till the next one because this happening again would be really going overboard and totally unfair to most of the players.
I think the least thing we get is knowing when the Sys items will be available again .. I was doing great and done on the ticket 12 and didn’t want to share in this frustration because I thought I’m the only lucky one didn’t have trouble till my 13 &14 Tickets stayed with zero votes for hours and I dropped to 6th place .
I'm so annoyed because I was 3 points away from the dress and I definitely would have gotten it if not for the glitches. I guess they're just gonna ignore the whole situation I don't know why I got my hopes up, I really thought they were going to at least address it.
My doll's name is Bea! iOS player since the release
Level 99 #FixTheWine
@KalindaKing@eggsandbananas Still waiting on some answers. When are we getting our compensation for the messed up TS board and earnables we couldn’t reach because of you? The last one is easy to fix: just lower the points needed by 2 looks, so that everyone who couldn’t get votes for their last 2 looks has a chance. If the looks were bad before, that person would not reach the last item anyway. If they were above the required average (42 votes per look), then they would and they would get the prize they were supposed to. You did that before (reduce the points) for the SYS where everyone got locked out so it’s possible. Just lower it by 84 points to 491. As for TS, extend the prizes to the top 10 or something like that. Still exclusive prizes and it makes up for the potential ticket glitchers we had in our groups. That is an issue that came from Glu, why are we paying for it?! I should have gotten that earnable dress and I refuse to shut up and accept that nothing will be done about it! You sent us an apology gift, that was in no way a compensation!!
🇫🇷 in 🇰🇷 Platform: iPadOS 16.3.1 Current level: 86
@KalindaKing Ppl bought tickets and or submitted their last outfits 30 mins left into the event and we still dont hear if you guys fixed anything? People missed earnables and top 5 prizes because of this. And no a new update and free outfit doesnt makeup for it.
Yeah the fact that glu didn’t even give everyone the earnables is a real slap in the face. People posted proof that they would have gotten the earnables if their tickets had been scored. I have been trying so hard to give Glu the benefit of the doubt since the world is literally in crisis but this is very disappointing.
I was hoping that we would hear from Glu regarding the FF SYS Mess last weekend. Like a word from Mods, a statement from them fully explaining what happened and a sincere apology. But I haven't seen any of that at all!
I feel that they were expecting the players to move on from that craziness (with the rewards, updates, and such that they gave us in the past 24 hours), Yes, I am grateful for the rewards, but that doesn't suffice! That's not addressing the root cause of the problem. How can we be assured that this will not happen in future events? It seems like glitches are happening left and right, not only in the SYS part. How could you keep us in the dark? You have the responsibility to properly inform your users what is the current status/what is happening.
You may not notice it, but KKH players are very smart. We will not be bought off with rewards everytime there is a KKH glitch.
If you are currently facing a problem, please tell us. Like I said in my previous post, be transparent to us so we can see the whole picture and understand your situation. Not like this when you are giving us the cold shoulder and treating us like idiots. KKH players, old or new, deserve more than that.
I put on my customer service wig and emailed them asking for a corporate number or some higher people i could talk to. Cause i do not believe this is ok. I suggest everyone who did get glitched out of their last looks and had any issues to do the same. If i get a response or number ill update.
I thought that I wasnt gonna complete the event but I eventually did by submitting 3 more looks an hr before the event ended for me. Won 3rd place on ts and I'm completely fine by that 🙂 and side note glu the sys event was a hot mess dot com. Pls fix it!?👏🏾👏🏾👏🏾👏🏾
Daily Android KKH player
Carolette Davie (the all-American bittersweet feminist) ➡ the diva's cousin
If you would like to be friends with me in-game please PM me so that I'll know that you're from the glu forums. Tyvm☺
So i heard back from them they essentially dont want to even acknowledge that there was issues at the end of the sys. They said the 15 kstars and diamonds were compensation for the glitch that they "fixed". Which is pure b.s. Nothing was fixed and it would not surprise me if this next sys had the same issues so do not wait to submit ur looks. I also saw someone who posted they had 3 paid tickets submitted and no votes on any of them and all they did was give her 10 k stars. And refuse to refund the tickets. So i urge you if your gonna buy tickets be very careful as they wont refund them if they dont get voting which has more to do with them not fixing the glitch. Im beyond disappointed and disguisted at these business practices so i myself will not spend a single dime with them anymore and they were gonna get a ton of money from me for makeup for diamonds but i cant with a company who refuses to take responsibility for their mess up. Know where your money is going and im not telling anyone what to do just be aware of what ur money is going toward. This literally take the fun out of this. So now even people who buy tickets are being screwed out and have a even bigger gamble. I know we wont get a apology cause they dont even care.
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she/her | android player 🌼 english isn't my first language
🇫🇷 French gal ⛵ Avid sailor 🐱 Cat owner 🍣 Sushi lover 🏛️ Museum worker
tickets. I didn’t think the big dress would score well but it was my last look, it didn’t even matter.
’
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she/her | android player 🌼 english isn't my first language
Android player
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i was so confused on what to do with the tickets as i thought it would erase the submission but i stopped it the same second i saw it was a glitch and in the end i was 8th even with that ticket...
tbh i wasnt even bothered too much since i didnt even want to chase anything from this SYS except the drink and diamonds and kstars 😂😂😂
i’m just hoping it will be fixed till the next one because this happening again would be really going overboard and totally unfair to most of the players.
Always looking for new friends
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I was doing great and done on the ticket 12 and didn’t want to share in this frustration because I thought I’m the only lucky one didn’t have trouble till my 13 &14 Tickets stayed with zero votes for hours and I dropped to 6th place .
Instagram @gigi_kkh_
Repost
iOS player since the release
Level 99
#FixTheWine
Still waiting on some answers. When are we getting our compensation for the messed up TS board and earnables we couldn’t reach because of you?
The last one is easy to fix: just lower the points needed by 2 looks, so that everyone who couldn’t get votes for their last 2 looks has a chance. If the looks were bad before, that person would not reach the last item anyway. If they were above the required average (42 votes per look), then they would and they would get the prize they were supposed to. You did that before (reduce the points) for the SYS where everyone got locked out so it’s possible. Just lower it by 84 points to 491.
As for TS, extend the prizes to the top 10 or something like that. Still exclusive prizes and it makes up for the potential ticket glitchers we had in our groups.
That is an issue that came from Glu, why are we paying for it?! I should have gotten that earnable dress and I refuse to shut up and accept that nothing will be done about it! You sent us an apology gift, that was in no way a compensation!!
Platform: iPadOS 16.3.1
Current level: 86
Ppl bought tickets and or submitted their last outfits 30 mins left into the event and we still dont hear if you guys fixed anything? People missed earnables and top 5 prizes because of this. And no a new update and free outfit doesnt makeup for it.
I feel that they were expecting the players to move on from that craziness (with the rewards, updates, and such that they gave us in the past 24 hours), Yes, I am grateful for the rewards, but that doesn't suffice! That's not addressing the root cause of the problem. How can we be assured that this will not happen in future events? It seems like glitches are happening left and right, not only in the SYS part. How could you keep us in the dark? You have the responsibility to properly inform your users what is the current status/what is happening.
You may not notice it, but KKH players are very smart. We will not be bought off with rewards everytime there is a KKH glitch.
If you are currently facing a problem, please tell us. Like I said in my previous post, be transparent to us so we can see the whole picture and understand your situation. Not like this when you are giving us the cold shoulder and treating us like idiots. KKH players, old or new, deserve more than that.
I thought that I wasnt gonna complete the event but I eventually did by submitting 3 more looks an hr before the event ended for me. Won 3rd place on ts and I'm completely fine by that 🙂 and side note glu the sys event was a hot mess dot com. Pls fix it!?👏🏾👏🏾👏🏾👏🏾
Carolette Davie (the all-American bittersweet feminist) ➡ the diva's cousin
If you would like to be friends with me in-game please PM me so that I'll know that you're from the glu forums. Tyvm☺
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