i know it’s been said a lot of times already in this thread but really the way this weekend’s glitch has been handled is unfair. i’m one of those people who woke up earlier, put up my last look half-asleep because i know if i posted later on i won’t get votes - and now knowing that if i had just posted a look at my usual time i might actually get a chance to get the 1st place reward. it sucks, but i can’t do anything about it, just because i wasn’t “lucky” enough to benefit from the glitch. every legit player should get some type of compensation, because every player was affected in different ways.
iOS player...used to play when the game first came out!! Flash forward about five different dolls and here we are. Playing this doll since January 2020, and doubt I’ll be changing again! (Unless I quit because sys is a joke and I’m really starting to loose the fun in this game ✌🏼❌)
This whole thing is a mess. You’ve got some glu employees handing out first place prizes to everyone who emails and others giving previous weeks prizes as well.. just write this off, give everyone the prizes and take some time to fix sys.
I know this is controversial so don’t come for me but I don’t think ticket buyers should necessarily be refunded - you were paying to win, you won. Whether or not others then get the prizes is irrelevant in a way as you were happy to splash the cash to get the prizes and so your personal situation hasn’t changed at all (happy to pay to play, wanting to win, won) I know it’s frustrating to ‘lose money’ but you actually haven’t as you were happy to spend it in the first place and the prizes are still yours.
It’s not unreasonable to expect people with a problem to contact support. Support is built right into the game. A lot of players experienced normal game behavior. If you toiled through the event, and experienced a problem, you should get your prizes. Imagine I just threw sweats on my dolls and played when I remembered. You want me to open my game and get the same rewards that you worked your fanny off and even bought a ticket for? Send a ticket to support. They want to help.
Seriously? Who is saying they experienced normal game behaviour? No one! Do you see a single post saying "I posted my looks in the last 30 minutes and I got votes"?? There are none, only people who submitted tickets earlier and so didn't get a problem. If they had submitted in the last hour they would have the same problem. NO ONE had normal game behaviour because EVERY player who submitted at the end of SYS had a massive delay, not just some people. So what, do we need to start submitting our last looks 3-4 hours before SYS ends? There are people in all different time zones playing and lots of people don't get their last ticket until the last hour of SYS. There are dozens of posts from people who didn't receive their votes. I got mine in the last 2 minutes! That's NOT normal and to pretend like it is, is straight up insulting. It ends on a weekday for me so thank goodness it was a public holiday so I could check the forum. If it had been a regular weekday, I'd have submitted in the last 10 minutes and expected the game to work and my votes to count.
It IS unreasonable to say that customers need to go to support to get their rewards... how can you say that is normal? We are meant to get them in the game?! 🤦Is this the new normal? Votes not counting, people losing tickets then having to chase refunds, massive glitches not being addressed by the company, and customers having to jump through hoops to get their rewards? Many of the players won't know to contact support. Some people don't know how, some won't know the forum exists. What a ridiculous response. The game is so screwed up. So Glu wasted our time, possibly wasted our money, but just write to them and maybe they will fix it? What game is run that way! Seriously, what other company runs a game that way? Can anyone think of one because I can't. It's just stupid and a great way to lose customers. This response is as tone deaf as it gets.
And @eggsandbananas and @KalindaKing aren't Glu gods 🙄🙄🙄 they're random workers for a company that hates its customers.
Seriously, what game screws up this much, then says its up to the player to fix the problem?
Android player, looking for in game friends. FB Dolores Wyatt
Edit by moderation ; not permitted to talk about non Glu games. Sorry game name deleted
What a silly rule, that people can't even mention the name of another game they play lmao. I guess Glu doesn't want us to see how a good game actually works and treats its customers 😂
Android player, looking for in game friends. FB Dolores Wyatt
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
Guys I've just explained my situation (I didn't have glitches in the game but I GOT passed by a TB after midnight) and that I was expecting a refund for everyone since they were compensating people affected by glitches although they wouldn't have reached the First place. They gave me the hair! So go ask for the refund you too!
FB Player since 2015 - Android since 2020 🌙 Level 74 - 1st A+++ ✨ English is not my first language 🇮🇹
Oh, I know Glu started to compensate those who don’t suffer from the glitch the hair. That’s so unfair for those who have tried their best in the event. Lost of people say that they are surpassed by ticket players and ask for a refund. That’s ridiculous! Come on, gaming is business, if you don’t spend money on the game, that’s your matter, don’t blame on GLU for that. Money received from players help them to keep the game. So I do think it’s unfair if everyone gets the price even though they don’t encounter a problem. Like, do you feel sorry for yourself if you just claim a thing that don’t belong to you???
Oh, I know Glu started to compensate those who don’t suffer from the glitch the hair. That’s so unfair for those who have tried their best in the event. Lost of people say that they are surpassed by ticket players and ask for a refund. That’s ridiculous! Come on, gaming is business, if you don’t spend money on the game, that’s your matter, don’t blame on GLU for that. Money received from players help them to keep the game. So I do think it’s unfair if everyone gets the price even though they don’t encounter a problem. Like, do you feel sorry for yourself if you just claim a thing that don’t belong to you???
So disappointed once hearing that Glu just gave all the prizes to those who didn’t suffer from the glitch in the game.
@nhq1012 I’d like to remind you that this glitch did indeed affect everyone. And it did so in many different ways. It’s not up to you or any of us to determine whether or not someone deserves this compensation because in actuality everyone does deserve it. Glu f*cked up so players have every right to ask for some kind of compensation.
So disappointed once hearing that Glu just gave all the prizes to those who didn’t suffer from the glitch in the game.
@nhq1012 It is unfair just as much as it is to give all the prizes to those who suffered from the glitch but, if they wouldn't suffer it, they would did not score first. It's more equal to give full prizes to all as a refund to all the problems (glitches and stuff) and incongruences (game ending at 3.00 a.m. in the morning, so even if I want to buy ticket for being first I can't 'cause I'm supposed to be sleepin) in the game.
FB Player since 2015 - Android since 2020 🌙 Level 74 - 1st A+++ ✨ English is not my first language 🇮🇹
BTW @nhq1012 I've also spent an extra ticket for maintaining my position in the first place, place that I've had for the entire weekend. A shady TB appeared at the end of the event (I went asleep at 00.30, two hours and an half before the end of the game) and took my place. So yes, I've also just burned off an extra ticket and yes, I am going to accept my refund that is just a little compensation for all the frustration that the GLU bad programming and SYS event ridiculous organization has caused to me and to all the players. It's not about business, it's about fairness.
FB Player since 2015 - Android since 2020 🌙 Level 74 - 1st A+++ ✨ English is not my first language 🇮🇹
I messaged Glu with screenshots of what happened and I said I don’t usually care but I know I would’ve gotten the both dress as I missed the last earnable due to them not accepting my past two tickets as well as my one bought ticket I used with my gift card form Easter. So again I know I wouldve placed at least 5th to get the other dress too.
I didn’t with some funky thing going on in the last hour! And seeing everyone else deal with it on. Here I decided to message!
So flash forward to today Tuesday! I get a bunch of Kkoins and not only did Glu give me the earnable dress I got the other one too. Because my outfits were on point.
So point of the story screen shot and send Glu a messaged if you’re honest they’ll get you! 💗👌🏽😭
Welp I tried. I didn't get the hair. That line right there. Yeah sure. Definitely not a lie at all. Its hasn't been reported several times. 🙄 (I mentioned how the Femme Fatal had the same thing happen to me and I lost money and tickets, and prizes for not only that event but I lost out on getting the hair as well in this SYS)
La pitre résistance!! 🤡
Proudly Canadian. 🇨🇦 University student studying law and criminology.👩🏾⚖ Trilingual.🗣 Facebook: Coming soon.
Welp I tried. I didn't get the hair. That line right there. Yeah sure. Definitely not a lie at all. Its hasn't been reported several times. 🙄 (I mentioned how the Femme Fatal had the same thing happen to me and I lost money and tickets, and prizes for not only that event but I lost out on getting the hair as well in this SYS)
what!!!! open another ticket to speak with someone else! that isn’t right
me and @mikaylachimo 🥰 this is my first time posting with another doll. I wish there were more dolls in this pic but no one wants to be my in game friend lol 😿😂
I would love to be friends with some people on here. I can't figure out how to do add people in the game.
@DoloresWyatt I don't appreciate you calling my heartfelt response ridiculous and tone deaf. You seem to be a little hard of hearing yourself. There was absolutely no need for you to pick apart my post. And you really picked a bad time. XXXXXXX
edited because that was too strong.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
me and @mikaylachimo 🥰 this is my first time posting with another doll. I wish there were more dolls in this pic but no one wants to be my in game friend lol 😿😂
I would love to be friends with some people on here. I can't figure out how to do add people in the game.
me too! i havent figured out how to use game center yet 😁
You can add friends using Facebook. If you go to the Gifting and Friends section, there are posts from others looking for friends, and you and they just add each other on your fb account. Link your FB account to your game and boom.....you are playing together. Good Luck, and you can pm me if you need more help.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
@eligur you have to go to your settings! under game center you can add friends by their game center username! they’ll automatically appear in your game after that
I wrote to glu about purchasing the extra ticket and my last looks not being voted on as well. They gifted me the same things the dues, 15 k stars, energy, and hair. My friend also had the same thing happen and was only given 10 K-Stars and the hair.
Woke up to the hair! If you feel you deserve the hair, contact support.
It looks great on you. And I couldn't agree more, contact support.
Please contact Glu Support through an InGame Ticket.
Go to the top left corner of your game screen and tap the 3 lines.
Next tap Help,
Next tap Glu Support. Type bowie or some other out-of-place word where it says to describe your problem. That should open up a Contact Us button.
Explain the situation and submit. (lll/help/glu support)
Please
Just Contact Support. Do not also contact forum moderators as it slows
down how fast people get helped / it duplicates work and slows the response time for all.
Thanks and please don't send multiple tickets. Thanks for your patience and understanding.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
Comments
Playing this doll since January 2020, and doubt I’ll be changing again! (Unless I quit because sys is a joke and I’m really starting to loose the fun in this game ✌🏼❌)
level 69
Seriously? Who is saying they experienced normal game behaviour? No one! Do you see a single post saying "I posted my looks in the last 30 minutes and I got votes"?? There are none, only people who submitted tickets earlier and so didn't get a problem. If they had submitted in the last hour they would have the same problem. NO ONE had normal game behaviour because EVERY player who submitted at the end of SYS had a massive delay, not just some people. So what, do we need to start submitting our last looks 3-4 hours before SYS ends? There are people in all different time zones playing and lots of people don't get their last ticket until the last hour of SYS. There are dozens of posts from people who didn't receive their votes. I got mine in the last 2 minutes! That's NOT normal and to pretend like it is, is straight up insulting. It ends on a weekday for me so thank goodness it was a public holiday so I could check the forum. If it had been a regular weekday, I'd have submitted in the last 10 minutes and expected the game to work and my votes to count.
It IS unreasonable to say that customers need to go to support to get their rewards... how can you say that is normal? We are meant to get them in the game?! 🤦Is this the new normal? Votes not counting, people losing tickets then having to chase refunds, massive glitches not being addressed by the company, and customers having to jump through hoops to get their rewards? Many of the players won't know to contact support. Some people don't know how, some won't know the forum exists. What a ridiculous response. The game is so screwed up. So Glu wasted our time, possibly wasted our money, but just write to them and maybe they will fix it? What game is run that way! Seriously, what other company runs a game that way? Can anyone think of one because I can't. It's just stupid and a great way to lose customers. This response is as tone deaf as it gets.
And @eggsandbananas and @KalindaKing aren't Glu gods 🙄🙄🙄 they're random workers for a company that hates its customers.
Seriously, what game screws up this much, then says its up to the player to fix the problem?
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Level 74 - 1st A+++ ✨
English is not my first language 🇮🇹
A+++
🇬🇧
It's more equal to give full prizes to all as a refund to all the problems (glitches and stuff) and incongruences (game ending at 3.00 a.m. in the morning, so even if I want to buy ticket for being first I can't 'cause I'm supposed to be sleepin) in the game.
Level 74 - 1st A+++ ✨
English is not my first language 🇮🇹
It's not about business, it's about fairness.
Level 74 - 1st A+++ ✨
English is not my first language 🇮🇹
I get a bunch of Kkoins and not only did Glu give me the earnable dress I got the other one too. Because my outfits were on point.
Add me on Facebook: https://www.facebook.com/chelsea.kkh.10
Follow me on Instagram:
https://www.instagram.com/chelsea123kkh/
M2013💖 C2015💙 C2020💙
#capontrendsetters
That line right there. Yeah sure. Definitely not a lie at all. Its hasn't been reported several times. 🙄
(I mentioned how the Femme Fatal had the same thing happen to me and I lost money and tickets, and prizes for not only that event but I lost out on getting the hair as well in this SYS)
University student studying law and criminology.👩🏾⚖
Trilingual.🗣
Facebook: Coming soon.
From Italy 🇮🇹🍕🍝
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
i did and it because it’s easier for me lol 🙈😂
Please Just Contact Support. Do not also contact forum moderators as it slows down how fast people get helped / it duplicates work and slows the response time for all.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
and I actually now really like this hair 🥰