New phone and selfies won't save

Kween_of_the_KastleKween_of_the_Kastle Registered Users, Member 1,256 Posts
edited November 2020 in KKH General Discussion
I need help please. I just got a new phone and now my selfies won't save even after I gave the app permissions.

Answers

  • AliBryantAliBryant Advanced Member Registered Users 5,655 Posts
    edited November 2020
    @Kween_of_the_Kastle did you figure it out? If not did you verify by going into your phone settings/apps & notifications/app permissions/ camera? also make sure the permission for "storage" is on.
    iOS
  • Kween_of_the_KastleKween_of_the_Kastle Registered Users, Member 1,256 Posts
    I haven't yet. I've tried disallowing then restarting and re-allowing, but to no avail. Thanks so much for checking in!

  • KaaylaKaayla Registered Users, Member 82 Posts
    this has started to happen with me.. after m phone upgraded to android ver 10..even if u allow every permission it still wont save..!! 
  • Kween_of_the_KastleKween_of_the_Kastle Registered Users, Member 1,256 Posts
    It's  not a huge deal I was just like....uhhhhhh when trying to take a selfie showing the GB hair in different colors. I'm sure it'll annoy me eventually 
  • kokokokonutkokokokonut Community Moderator Moderators 27,031 Posts
    Have you tffied searching help in FAQ?  top left corner of the game screen.just like you are sending a ticket.   type 'selfie failed' or something  in the search bar, if there is no answer, you are right there to send a ticket  to CustomervCare.  good luck.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜Vats







  • soundsprettysoundspretty Senior Member Registered Users 4,995 Posts
    edited November 2020
    I think it's an issue with the newer versions of Android. If you're running 9 or earlier, you're not affected but it's a compatibility with how the KKH app accesses storage/permissions that Glu needs to fix: https://www.androidcentral.com/what-scoped-storage 
    ☂️🌸 Android | Daily Player | Level 87 (PM if you'd like to connect on FB)
  • Kween_of_the_KastleKween_of_the_Kastle Registered Users, Member 1,256 Posts
    edited November 2020
    Gotcha, I'm submitting a ticket,  so I'll update if they are able to help at all...I might shoot kalinda a message Monday if they cant
  • kokokokonutkokokokonut Community Moderator Moderators 27,031 Posts
    That would be in vain. It was confirmed again today that Customer Care is the wY to ho on these and other matters.
    Tbh, id rather free her for bigger things. <3

    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    🙅I Am NOT a Glu Employee🙅
    🌟If you see a problematic post please dm the link🌟
    💜Vats







  • Kween_of_the_KastleKween_of_the_Kastle Registered Users, Member 1,256 Posts
    Ok. Would you please close the thread if possible? Thank you
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