When I worked in customer service, we were taught to Treat Customers Fairly. This Glu Customer Care team definitely need to be trained properly with this in mind. I remember not getting my diamond added to my account from SYS voting recently and the Glu customer service rep that wrote to me either literally made up an excuse that wasn’t even comprehensible or simply didn’t know the workings of the game and closed the ticket. But I wrote again and the next rep was able to add it back to my account. Addiitionally, Glu need to adopt Treating Customers Fairly this as a whole. I remember reading recently some players were getting calls with stars (a few months back), the starlet kollection, old SMCs, and others weren’t. You can’t in 2020 not be inclusive. I play other games that compensate generously if they mess up or even have one tiny glitch. The way Glu function is simply outrageous
"Regarding the Black Friday Sale, please note that any deals will be available only for a limited time to purchase. Unfortunately, there is no way to make them available manually from our end. "
"Regarding the Black Friday Sale, please note that any deals will be available only for a limited time to purchase. Unfortunately, there is no way to make them available manually from our end. "
Yeah... sure... but they can compensate for the issue. And no, not with energy 😑 tvm They made me feel like an idiot .
Y’all Glu support told me it was technical issues 🤡 crazy how we all get different responses 🥸
I got that one two. And yesterday I opened another ticket and they told me it was due to a technical issue again, yet no solution and compensation, besides the 40 energy....
When I worked in customer service, we were taught to Treat Customers Fairly. This Glu Customer Care team definitely need to be trained properly with this in mind. I remember not getting my diamond added to my account from SYS voting recently and the Glu customer service rep that wrote to me either literally made up an excuse that wasn’t even comprehensible or simply didn’t know the workings of the game and closed the ticket. But I wrote again and the next rep was able to add it back to my account. Addiitionally, Glu need to adopt Treating Customers Fairly this as a whole. I remember reading recently some players were getting calls with stars (a few months back), the starlet kollection, old SMCs, and others weren’t. You can’t in 2020 not be inclusive. I play other games that compensate generously if they mess up or even have one tiny glitch. The way Glu function is simply outrageous
for real, I got a halloween smc during summer. It was the genie costume that could be interpreted as a swimsuit. It must be mentioned in one of the summer sys threads.
20 year old from Turkey & Android Player Striking untill they give everyone 20 videos a day
this is so awful, i think glu should really invest in training their support team, my personal past experiences with glu support have been so awful i thought they where just automated messages! i remember i reached out about not getting my free ticket ( the one that’s regenerates after 6 hours ) and they accused me of cheating?? and another time they just ended the conversation lol 🤦♀️
im so sorry to everyone else who’s had bad experiences with the support, it can be so frustrating and draining.
this is so awful, i think glu should really invest in training their support team, my personal past experiences with glu support have been so awful i thought they where just automated messages! i remember i reached out about not getting my free ticket ( the one that’s regenerates after 6 hours ) and they accused me of cheating?? and another time they just ended the conversation lol 🤦♀️
im so sorry to everyone else who’s had bad experiences with the support, it can be so frustrating and draining.
I hear you loud and clear! A girl on Facebook got banned from the game because she completed multiple offers and got flagged for unusual activity in her account when she received the double K stars....
The matter is closed, closing this thread accordingly
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
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They made me feel like an idiot .
Striking untill they give everyone 20 videos a day
im so sorry to everyone else who’s had bad experiences with the support, it can be so frustrating and draining.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda